Customer Survey Results....Part II

Discussion in 'Business Operations' started by firefightergw, Nov 24, 2006.

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How many lawn care companies have you used in the last 5 years?

  1. You are our first

    46.2%
  2. Between 2-3

    46.2%
  3. Between 3-5

    0 vote(s)
    0.0%
  4. More than 5

    7.7%
  1. firefightergw

    firefightergw LawnSite Gold Member
    from Texas
    Posts: 3,340

    Again, another question for discussion.

    How many lawn care companies have you used in the last 5 years?

    A. You are our first
    B. Between 2-3
    C. Between 3-5
    D. More than 5

    I will post my customers results after some discussion.
     
  2. firefightergw

    firefightergw LawnSite Gold Member
    from Texas
    Posts: 3,340

    Anyone?????????
     
  3. firefightergw

    firefightergw LawnSite Gold Member
    from Texas
    Posts: 3,340

    A. You are our first......................9%
    B. Between 2 and 3.....................52%
    C. Between 3 and 5.....................39%
    D. More than 5............................0%
     
  4. Billz

    Billz LawnSite Member
    Posts: 181

    that seems to be a nice mix. The customers who usually give me the most problems are the ones who have never had a lawn service before. the ones who have complain less, and appreciate us more, I think.
     
  5. J&R Landscaping

    J&R Landscaping LawnSite Fanatic
    Posts: 5,096

    I try to steer away from customers who switch LCO's a lot. It usually means they are picky pita customers. I can get a decent feel for how a customer will be after giving them an estimate consultation or doing a little qork for them.
     

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