Customer Survey Results

Discussion in 'Business Operations' started by firefightergw, Nov 24, 2006.

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Out of the following items, which one do you think is the most important to your cust

  1. Quality of services

    55.9%
  2. Price

    17.6%
  3. Professional appearance of Crews

    0 vote(s)
    0.0%
  4. Professional appearance of equipment (trucks, mowers, etc.)

    0 vote(s)
    0.0%
  5. Personal attention (always available to discuss and meet your needs)

    26.5%
  1. firefightergw

    firefightergw LawnSite Gold Member
    from Texas
    Posts: 3,340

    The surveys are still coming in from my customers but I thought I would get a feel for this question from you.

    Out of the following items, which one do you think is the most important to your customers?

    A. Quality of services
    B. Price
    C. Ease of billing (Automatic Bill Pay)
    D. Professional appearance of Crews
    E. Professional appearance of equipment (trucks, mowers, etc.)
    F. Personal attention (always available to discuss and meet your needs)
    G. Number of services provided.

    I will post the top answer from my customers after some discussion.
     
  2. firefightergw

    firefightergw LawnSite Gold Member
    from Texas
    Posts: 3,340

    Anyone?????????????
     
  3. RedMax Man

    RedMax Man LawnSite Platinum Member
    Posts: 4,053

    For my clients i would say they care about the Quality of service and Personal attention the most.
     
  4. lawnspecialties

    lawnspecialties LawnSite Silver Member
    Posts: 2,513

    My customers are definitely looking at the quality of my services. But, they do want it at a somewhat reasonable price.:)
     
  5. Matt k

    Matt k LawnSite Member
    Posts: 60

    It should always be about the quality of service.
     
  6. indy2tall

    indy2tall LawnSite Senior Member
    Posts: 417

    So we see how LCO's feel, so what are the results of your customers so far firefightergw?
     
  7. dcondon

    dcondon LawnSite Silver Member
    Posts: 2,246

    Thats just what I was going to say.:)
     
  8. RedWolf

    RedWolf Banned
    Posts: 280

    I was going to say the same thing as well.My customers like knowing they can talk to me and not some dam computer or some girl behind a desk that wouldnt know what they where talking about. I built my business on quality of service and Personal attention. The way I see it it makes the customer feel you care about there needs and not the bottom line. Every where you go now a days customer service has gone to sh**.I see it every where from places I deal with all the time. So Having my customes feel the way they do about me makes me feel great.
     
  9. firefightergw

    firefightergw LawnSite Gold Member
    from Texas
    Posts: 3,340

    A. Quality of services provided.......................25%
    B. Price......................................................24%
    C. Easy of Billing (automatic bill pay)...............10%
    D. Professional appearance of crews.................8%
    E. Professional appearance of equipment............7%
    F. Personal attention.....................................13%
    G. Number of services provided........................12%
     

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