Customer that dropped me two seasons ago

Discussion in 'Lawn Mowing' started by MikeLT1Z28, May 21, 2004.

  1. MikeLT1Z28

    MikeLT1Z28 LawnSite Bronze Member
    Posts: 1,732

    i had a customer drop me before the start of last season because she said her yard looked horrible (was fine all year while we worked). the problem was i was using the walker then, (bagging zoysia) and the third tire was leaving marks she didn't like. basically the yard was going dormant and it wasn't rebounding like it normally would, so it had three tire tracks in it. it wasn't a compaction problem and i even offered to roll the yard if she wanted.

    forward to 3 weeks ago. her husband stopped me while i was doing two of the neighbors yards. he was saying how he noticed it was a new machine i had starting using (lazer 52 HP). he was fixing to ask if it was smaller when i stopped him midsentence and said no, it's bigger. i then explained again why the yard looked the way it did and went on to explain pounds per square inch to him. he asked if there was any way i could start doing it again (i swore after she came to my house and tell me how bad it looked that i would NEVER go back). we settled on a price $30 front yard only, edged, trimmed, cut and blown and now i do it weekly.

    here's a pic from when i used to cut it with the metro. the pic shows the entire front yard.

    [​IMG]
     
  2. mtdman

    mtdman LawnSite Gold Member
    Posts: 3,137

    No pic.

    I had a customer drop me about 5 years ago. Never sure why. Two years later she wanted to start up again. I had reservations but did it, and she's a great customer now. Go figure.

    :D
     
  3. MikeLT1Z28

    MikeLT1Z28 LawnSite Bronze Member
    Posts: 1,732

    i wasn't sure if they'd take the price or not and really wasn't expecting him to say yes. i do have 3 other yards within 500 ft of it though, so it worked out great. i'll take pics next time i'm there. nice zoysia yard.
     
  4. BCSteel

    BCSteel LawnSite Senior Member
    Posts: 876

    If a contract dumps me and then wants me back again later, I always up the price at least 25% and sometimes as much as 100%. Some times they take it others they dont.
     
  5. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    I have never took back a customer that dumped. Many of tried, in fact just got a call on Tuesday, but won't do it.

    The guy that called on Tuesday I tried by the means of 3 letters, 2 phone calls, and one stopping by the business to get him to renew his contract last year. Finally, I gave up.
     
  6. MikeLT1Z28

    MikeLT1Z28 LawnSite Bronze Member
    Posts: 1,732

    are you guys not seeing that pic? it shows up when i load it and i've even refreshed it. might be in my history. if not let me know and i'll upload it directly instead of linking.
     
  7. BCSteel

    BCSteel LawnSite Senior Member
    Posts: 876

    All I can see is "FBody.com" in blue.
     
  8. Norm Al

    Norm Al LawnSite Bronze Member
    Posts: 1,227

    never make it personal,,,,,its just bidness!
     
  9. Eric 1

    Eric 1 LawnSite Bronze Member
    Posts: 1,220

    Same here.
     
  10. LynyrdSkynyrd

    LynyrdSkynyrd LawnSite Member
    Posts: 179

    Mike's photo. Just resized and posted for him..

    [​IMG]
     

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