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Customer unhappy and wants to compromise on bill

Discussion in 'Landscape Architecture and Design' started by bballv20, Sep 22, 2010.

  1. bballv20

    bballv20 LawnSite Member
    Posts: 19

    We did a landscape job for a lawyer downtown and hes unhappy about it. We installed sod, landscape ties, 5.5 yards of mulch, 4 yards of prosoil and edging. On top of that we removed the old sod and tilled the new soil with the old soil and picked everything up. He's unhappy because we could plant the three bushes he wanted because there was too much broken concrete mixed with the soil at the only spot he wanted them and it would take us over budget to plant them. Now hes calling me because he wants to compromise on the bill?? We charged $450 for labor and I think we way underbid it. Any ideas on what i should do?
  2. cut level

    cut level LawnSite Senior Member
    Posts: 295

    Put as much soil in that area you can plant them and tell him there is no guarantee they are gonna make it due to the soil composition.

    Did you know this area was like this before you agreed to put the bushes there?
  3. MarcSmith

    MarcSmith LawnSite Fanatic
    Posts: 7,157

    yup under bid...compromise. Nope. you are not responsible for conditions you could not see(concrete)
  4. Georgia Lawn Works LLC

    Georgia Lawn Works LLC LawnSite Senior Member
    Posts: 365

    Did you install the bushes at all? If not refund him the labor minus and fees for product pickup, Gas ect and return the bushes. Which sounds like it would be about 30 bucks tops. If you did plant the bushes in an alternate spot and explained to him why you could not plant them in the original spot and he said that was fine then it's a done deal.
  5. Georgia Lawn Works LLC

    Georgia Lawn Works LLC LawnSite Senior Member
    Posts: 365

    I have to agree there. As long as you did plant them then it's a done deal pricewise.
  6. Charles

    Charles Moderator Staff Member
    Posts: 7,884

    Hmmm, downtown Lawyer. I would try my best to work out a deal to his satisfaction.*trucewhiteflag*
  7. MarcSmith

    MarcSmith LawnSite Fanatic
    Posts: 7,157

    the other option would be do what he wants plant the shrub where he wants, take your money and walk away...

    but Charles does bring up a good point....lawyer.....but not all lawyers are prickly...
  8. bballv20

    bballv20 LawnSite Member
    Posts: 19

    I did subtract the price for the shrubs, and i came in under budget i said it should be at least 1100 It came to 1029 total. He paid someone else to put in some flowers no shrubs. Ill put before and after pics up when I get the chance. And i have to say his secretary made things a big pain in the ass but the reason he paid someone else to put in flowers is because his sec. said were going to pay someone else to finish the job and thats his main complaint is that we didn't finish.
  9. MarcSmith

    MarcSmith LawnSite Fanatic
    Posts: 7,157

    you did not finish because the sec hired someone else to finish. not your fault, the right hand doesn't know what the left hand is doing...
  10. Lawnut101

    Lawnut101 LawnSite Silver Member
    Posts: 2,254

    Sounds like a screwed up mess to me. I think I would tell him "here is what we did, and here is what you are paying for. Here is what we didn't do and you aren't paying for that." Some people just don't get stuff.

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