Hey guys, I have always had the philosophy that the customer is always right, but sometimes that is just hard to swallow. I had a lady call me last week that was 101 years of age and she wanted her lawn raked and cleaned up. She was hard of hearing and almost hung up on me when I asked her for her address because she thought I said that I didn't want to do it. Of course she said she wanted it done "as soon as possible" so a crew could come in and mow her lawn. Well, I told her I would come in and look at it and thought I might be able to take on her lawn as an account also. So I looked over the lawn and it was small, but was full of sticks and leaves. So I told her it would be $20 and I could do it that evening. I knew I wasn't charging her enough, and I made the mistake of giving in since she was 101...guess I felt sorry for her(big mistake). At any rate, I have commercial equipment for mowing, but none for lawn clean-ups, so I used a rake, bags, and my hands. I feel I did a nice job and it looked 100% better than when I started. Her lawn is in poor shape anyway. Yesterday a I received a letter(not a phone call) from her saying she was very unhappy with the service and even asked me what kind of rake I used. She said she didn't have that kind of money to throw away. It made me irate in a way because I carted off 9 large trash sacks full of leaves and sticks from her yard. I drove by this morning to take a good look at it again, and it looks fine to me. I am going to talk with her today. I have not cashed the check, should I give it back, or how would you approach this? I won't make this mistake again. Sorry this post was so long, I was just a little iritated. Thanks for reading.