Customer wanting Lawn Cut at 1.5

Discussion in 'Lawn Mowing' started by longislandlawn, Sep 28, 2013.

  1. longislandlawn

    longislandlawn LawnSite Member
    Posts: 130

    All season long, I have been cutting these peoples lawn at 3.0 inches.
    All of a sudden they complain saying that its way to high and that they want it cut at 1.5 inches, so that it really shows that it was cut. I tell them the consequences of cutting to low. They said we know, if it ballads its our problem not yours. We you even go back to these people .?
     
  2. baileylawnservice

    baileylawnservice LawnSite Senior Member
    Posts: 530

    Scalp it and take there money.
    Posted via Mobile Device
     
  3. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Posts: 3,376

    I believe your smart enough to not mow your customers lawn at 1.5". Don't waste any more time with this customer. Tell this customer that you can not mow at that height at all. Your reason is company policy prohibits wanting destruction of private property.
    easy-lift guy
     
  4. greendoctor

    greendoctor LawnSite Fanatic
    Posts: 8,938

    Good answer. I fired someone because they wanted to have their irrigation system set to apply 1/8" of water per week. Let me context this request. Honolulu, Hawaii rains less than 20" per year and most of the rain is from storms that dump several inches of water and then no more for months on end. I will do what is appropriate for the grass being grown in the conditions it is being grown in. Find someone else to kill your lawn.
     
  5. Mike A

    Mike A LawnSite Member
    Posts: 74

    What kind of turf do they have??
    Posted via Mobile Device
     
  6. echo

    echo LawnSite Bronze Member
    Posts: 1,685

    Cut it and take their money. If you don't somebody else will. I have people that would have their lawn like a putting green if their landscape would permit it.
    Posted via Mobile Device
     
  7. Get rid of them...its your name on the property...if they won't take the advice from a pro, they are not worth it. Oddly enough i have never had a customer wanting me to cut turf that needs to be maintained high short. But then again why would they when it looks green and lush...
    Posted via Mobile Device
     
  8. BlazersandWildcats2009

    BlazersandWildcats2009 LawnSite Member
    from Houston
    Posts: 197

    It's like Mike A. stated above, but I don't understand how you could criticize them for wanting their lawn cut at 1". In fact, I don't see how anyone can back your criticizing, being a so called professional. Not to say you don't know what kind of grass the customer has, but being that you didn't bother to mention it, I take it as it doesn't matter to you. There's more to "cutting grass" to providing a healthy lawn/turf to a customer. For prime example, my grass grows at it's "best" when cut at 1"-1.5" inches or 2.54 to 5 cm.

    So if I was a homeowner on a public forum and I seen you make a post about my grass criticizing me for asking to cut my lawn at the correct height, than what kind of business owner does that make you look like.

    Don't get me wrong, I'm not saying you don't know your grasses, soils, or even know how to mow. But you have to realize this forum is public, even homeowners like myself listen to a lot of the conversations that go on around here. Not to mention, also know there are many different types of grasses that grow best under many different conditions. You failed to mention the type of grass, could it mean you didn't know any better, you just simply don't care, or you were just leaving out the facts. But I can tell you, coming from a business modeled family, business is all about making the customers happy. If a customer ask you to do something, simply do what they ask, to make them happy. If you think cutting their type of grass that short, advise them, tell them you would be happy to do exactly as they please, but explain how it can harm that type of particular grass. Explain how it can be detrimental based on this fact, this fact, and that fact. Let them know you know what their talking about and chances are they will agree with you, but criticizing someone who may or may not what their talking about, while you leave out facts on a public forum won't earn you any more business. ;)
     
  9. Patriot Services

    Patriot Services LawnSite Fanatic
    Posts: 12,531

    So in other words sir, you want to pay me to mow dirt? Let'er rip tater chip! When he see all the bald spots and scalps you can just stand there with a smirk as you ask for your money. Since I doubt he is growing a southern dwarf variety I'm quite confident the lawn will be ruined:usflag:
     
  10. BlazersandWildcats2009

    BlazersandWildcats2009 LawnSite Member
    from Houston
    Posts: 197

    Let's discuss grass for a second. If you have a grass cut at one inches, and you have dead or bald spots now showing, is it the owners fault for wanting it cut too short? Or is it the landscapers fault for not keeping the lawn in healthy and perfect shape? Because from what I've seen a healthy "thick" lawn is not going to have dead or bare spots when cut at 1". Where if you have an unhealthy lawn that's used to being cut at 3" and you wack it down to 1", thus, it potentially will have and show dead or "bare" spots.

    In my eyes it's a pretty picture having a lawn cut at 1" that's healthy, green, thick, and disease resistant. While if your worried about going from 3" to 1" in one mowing, of coarse the lawn is going to look like complete pchit. That takes us back to lawn mowing 101, never taking a 1/3rd off at a time. :hammerhead:
     

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