Customer wanting Lawn Cut at 1.5

Discussion in 'Lawn Mowing' started by longislandlawn, Sep 28, 2013.

  1. You contradict yourself
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  2. Patriot Services

    Patriot Services LawnSite Fanatic
    Posts: 12,449

    I'm sure all your yards are billiard table smooth under that grass. BTW northern grasses aren't thick,lush or disease resistant at 1".
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  3. ztman

    ztman LawnSite Bronze Member
    Posts: 1,007

    I don't understand why the customer cant get what he wants. If he wants it 1.5, cut away. If he wants a filet cooked so well done he can sole his shoe with it, a cook wouldn't deny him, so why would you.
     
  4. BlazersandWildcats2009

    BlazersandWildcats2009 LawnSite Member
    from Houston
    Posts: 197

    Contradicting? I could careless how you mow it, I'm just saying it's pointless to come on a public forum and criticize someone for wanting it cut to 1" without mentioning the circumstances.

    Comparing a 1" lawn to a scalped lawn is not reasonable, however you put it. Contradicting or not contradicting, particular types of grass are meant to be cut at 1", while others are meant to be cut much higher. Criticizing someone for wanting it cut at 1", without mentioning the type of grass, or the facts, is just plain unreasonable.

    I'm not saying every lawn is bill board smooth and able to be cut at 1", but a thick healthy lawn will not show bare spots when cut at 1", while an unhealthy or uneven lawn will. That scalping at 1" mess is bogus, in fact I need to show no-evidence of this, because you can look at the many golf courses around your surroundings. I can assure you that they are cut less than 2.5 cm. I can also assure you that the healthy areas of the golf course that's cut this short won't show "bare" spots.
     
  5. BlazersandWildcats2009

    BlazersandWildcats2009 LawnSite Member
    from Houston
    Posts: 197

    If you know what type of grass it is and you know the appropriate cutting height needed is much higher than 1.5" for the benefit of the lawn, explain to him why it would be detrimental to the overall health cutting that low, if he insist, just like you said, cut it as he requested and make him happy. But I can assure you if you showed up at my lawn, set the mower at 3", then criticize me on a public forum for doing as I the customer asked, I would happily escort you right back out of the neighborhood. :weightlifter:
     
  6. BlazersandWildcats2009

    BlazersandWildcats2009 LawnSite Member
    from Houston
    Posts: 197

    I'm far from a landscaper, I study and enjoy lawns with a passion and a love. And from a business perspective, may I ask you what kind of personal satisfaction would you get from demoralizing another human being who doesn't know any better. Why not just explain to the customer in a reasonable fashion, rather than coming to a public forum to brag about it. You see the kind of impression I'm getting from the original poster? From a non-landscaper/homeowner perspective, if someone doesn't have enough sense to know better than coming to a public forum and demoralizing them behind their back, what makes me think they have enough sense to cut my grass at it's specified height?
     
  7. Blade Runners

    Blade Runners LawnSite Bronze Member
    Posts: 1,021

    Haven't you heard the customer is always right...until proven wrong :)

    Cut it to the crown at 1.5 then collect your money. I'm pretty sure they will realise they made a mistake after your done.
     
  8. Patriot Services

    Patriot Services LawnSite Fanatic
    Posts: 12,449

    Okay professor, a golf course is super flat and uses special dwarf varieties of turf that you won't find in a residential lawn. Go ahead and post a link to a study that recommends mowing a fescue or rye variety to 1". At least you admit your no landscaper.
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  9. Patriot Services

    Patriot Services LawnSite Fanatic
    Posts: 12,449

    As far as the customer is always right? Not when its my name parked in front of the house with the yard being ruined for all to see. People hire us in this profession for what we know, not to tell us how to do it. A professional would walk away from you and say have a nice day while laughing to himself. You seem to be under the impression that we are all so hard up for work we wouldn't dare walk away or tell a customer they are wrong.
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  10. BlazersandWildcats2009

    BlazersandWildcats2009 LawnSite Member
    from Houston
    Posts: 197


    In where did the Original poster mention in any post that the customer had fescue or rye grass? Maybe I missed it, but I read several times and couldn't locate nothing but criticizing someone behind their back, whom pays his paycheck.

    As for grass, here's you an example. Primarily found in the southern states, hot or humid conditions, also been known to use in northern states around the Canadian border. Here it is used for residential, sports fields, and many other purposes. A&M Grass Turf Specialist, says the grass can tolerate mowing as low as .5" (half an inch.), along with;
    http://www.lawn-care-academy.com/zoysia-grass.html.

    Here is a photo of one being used in residential, that indeed needs to be cut much less than three inches. Now the question is, if you pulled up and seen this grass cut at 4", would you have known to cut it at 1"? Notice the cutting height of this lawn being used as a residential grass. Notice that it is indeed cut at a very low height, while do you see any type of scalping, dirt, or dead spots being spoken of in the above conversation? You don't, because it's not only healthy, but has a thick dense turf. If you want my opinion, the weed killers, herbicides, and chemicals are not even needed if the lawn is taken care of at mowed at proper height. I'm not going to break this down into Biology, I was just questioning the validity and point of this question. Is it good business practice to insult a customer behind their back? Just do the service or perhaps give them your side to the story.

    Here's a prime example of a grass that's grown around the Canadian border and also in the southern states, and I can assure you the owners wouldn't want this lawn cut at 3" and defiantly wouldn't want someone bosting on them if they asked to have it cut at 1".

    Short and no scalping, browning, nothing.

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