Customer wanting Lawn Cut at 1.5

Discussion in 'Lawn Mowing' started by longislandlawn, Sep 28, 2013.

  1. GREENWITHENVY1

    GREENWITHENVY1 LawnSite Member
    Posts: 115

    He is in every position to tell the customer and the customer is NOT always correct.I don't care how much customer experience you have, if you have not run a lawn care operation you just cant make these assumptions and your harping on this issue to prove your write on this is alarming to say the least.I have 14 years with BMW customer service so I also know what I am talking about when it comes to customers and there perspective..
     
  2. BlazersandWildcats2009

    BlazersandWildcats2009 LawnSite Member
    from Houston
    Posts: 197

    Than you should have enough experience to explain to the customer WHY you should not do as they asked rather than just walking off the job.
     
  3. GREENWITHENVY1

    GREENWITHENVY1 LawnSite Member
    Posts: 115

    Actually I agree with you on that %100
     
  4. BlazersandWildcats2009

    BlazersandWildcats2009 LawnSite Member
    from Houston
    Posts: 197



    "SOME FACTS ABOUT MOWING
    Kentucky Bluegrass/Ryegrass/Fescue
    A.J. Powell, Jr.
    Turfgrass Extension Specialist
    University of Kentucky

    As the mowing height is lowered, increase
    the mowing frequency. For example, if you mow
    in the spring at a 2½ inch height, you can usually
    get by with a frequency of one mowing per week;
    if you mow at 1½ inch height you will often
    need to mow every 4 to 5 days; if you mow at 1
    inch, mow 3 times/week."

    Do you oppose to this article? Linked evidence ready to prove you wrong.
     
  5. BlazersandWildcats2009

    BlazersandWildcats2009 LawnSite Member
    from Houston
    Posts: 197

    Thank you. If you know it's in the best interest, make your judgement and tell them why it's in their best interest to not to do as they asked. You might earn more customers in the end. Walking off a job because a customer asked you to do something does not net you earnings in the end.
     
  6. GREENWITHENVY1

    GREENWITHENVY1 LawnSite Member
    Posts: 115

    I think your correct,I apologize as I didn't know it was a walk off and no explanation.That changes it,sorry..
     
  7. BlazersandWildcats2009

    BlazersandWildcats2009 LawnSite Member
    from Houston
    Posts: 197

    Thank you. While I completely agree, don't just scalp a customers lawn down to nothing. And if you know it's going to scalp it, like I said from the beginning a simple explanation that's all that needs to be done. I mean you advertise you have to "pay" for customers, than why "give" a customer away for free by walking off with no explanation. When it comes to business you don't "give" away too much without sacrificing, especially things that you have a good investment tied up in.

    I mean it's all common sense, don't take a customers lawn and hack it down to 1 1/2" and then expect everything to be all fine. But as a business owner, you should know what's right from wrong. Maybe their grass grows best at 1 1/2" when you go deep into research. Obviously, you wouldn't "wack" it down to 1 1/2". Explain to them you have to take a little bit off at a time or it could be detrimental. HOWEVER, if it is a grass that needs to be cut at 3" to perform, than follow what you know and offer the customer advice and and alternative. If anything, your getting a free chance to show your knowledge to a customer and explain to them in depth. A customer assumes you know what your doing, but when you open up and share your knowledge with them, it gives that customer a whole new perception of you and your willingness to share knowledge. A. You didn't lose any money or a customer. B. You might earn more customers in the future from the above step. Walking off, what do you get? To go advertise and pay for another customer to replace the one you already invested in?
     
  8. greendoctor

    greendoctor LawnSite Fanatic
    Posts: 9,054

    To mow at this height of cut and not hack up the lawn requires a different mower. Think 7 blade reel running on a front grooved roller and large rear roller. Not the shrunk down and de powered bush hogs that are called lawn mowers. Since buying my Greensmaster, I have come to realize how crude a normal reel running on front casters and rear drive wheels actually is. Level of maintenance changes as well. No more waiting for it to rain or a minimalist fertilizer programs. Not saying it cannot be done because that is how golf fairways and pro league sports fields are maintained. That low cut cool season lawn in the picture is mowed with a reel and well tended. Then again, before rotary mowers dominated the market, weren't lawns all mowed with reels at 11/2"? I work in an area where fine turf in residential settings is bermuda or zoysia maintained at less than 1". A rotary mower does not work very well at less than 2/1/2. If I relocated to a cool season area, biggest change for me would be adjusting my height of cut on the reel to 11'2" instead of going down to 1/2'. It is safe to assume that the OP does not have a Locke or Toro walk behind reel. Not saying it can't be done, because that is how I would mow cool season grass. The actual problem is the mower itself. Rotary mowers are not the best equipment for a HOC below 21/2".
     
  9. BlazersandWildcats2009

    BlazersandWildcats2009 LawnSite Member
    from Houston
    Posts: 197

    Greendoctor, while I have to completely agree with you. That goes back to my whole point, that IMPORTANT details were left out of the original posters message. From my understanding, or at least push mowers I've owned, very few push mowers cut below 1". In fact, very few push mowers cut effectively, or in otherwise, provide a healthy cut for anything near 1". With that said, I would defiantly not recommend cutting at 1" with a rotary mower. I was trying to get the point through, that when you break down everything, a lot of grass performs exceptionally well when cut at a lower heights, especially particular grasses. If done the right way, and a healthy turf, you should not have thin or bare spots, just because a lawn is cut at 1 or 1.5" if it's cut the right way. Also, in no-way would I suggest going from 3" or higher to 1" over one cutting period from the get go. Like I mentioned earlier, the original poster left out many factors. Sun or shade, grass type, and as you mentioned, the type of mower. I was trying to help people understand that tall grass does not necessarily mean "healthy" grass, in fact it can cause the opposite. It's understood we wouldn't cut a lawn at 1" with a rotary mower, just as you said, in other words, I completely agree .:drinkup:
     
  10. greendoctor

    greendoctor LawnSite Fanatic
    Posts: 9,054

    Glad we agree. The worst chaos happens when someone moves here from a cool season area and thinks it is ok to mow bermuda or zoysia above 1" and with a rotary. What specifically happens relates to debris build up and diseases. A short canopy is less humid. I would be the nutcase maintaining colonial bent grass or 100% KBG with a reel in a cool season area.
     

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