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Customer wants bagged...what would you do?

Discussion in 'Lawn Mowing' started by justmjc, Mar 3, 2004.

  1. justmjc

    justmjc LawnSite Senior Member
    Posts: 261

    Hey guys, I hate bagging, but I dont really want to lose the account. It's a $30 account that takes 22 mins to service, but they want it bagged this year. I'm thinking of taking her up on it, but thinking of increasing the price $5 to $35. I'm pretty sure she'll have no problem with this.

    Would you do it to keep the account? Too bad bagging slows you down a bit.
  2. swim

    swim LawnSite Senior Member
    Posts: 357

    Charge accordingly for your time and don't forget the disposal fee. If it takes more time then bill for it. We all love what we do but we do not do it for free or all jobs for the same price. If it takes more then it will always cost more.
  3. coonman

    coonman LawnSite Senior Member
    Posts: 682

    I would do exactly what you are doing as long as its a smaller lawn. If it was a larger lawn that would require several stops to dump the bag I would skip it.
  4. greenback

    greenback LawnSite Member
    from L.I.
    Posts: 175

    i bag it every time, especially the dirty ones....oh wait you are talking about grass huh. no seriously iaround here everyone bags their grass.
  5. scannon

    scannon LawnSite Member
    Posts: 23

    What type of grass is it? You could pitch them about the extra nutrients that the clippings provide?
  6. twins_lawn_care

    twins_lawn_care LawnSite Senior Member
    Posts: 932

    explain the benefits of mulching versus bagging, and give them the option. Explain that you will have more labor involved, and will charge $5 more if bagged. Then they will be fully aware of their options, and can make the decision. This way, either way they choose, they feel like you gave them good knowledge of their chioces, and did not force them either way. My response has been the customers really like having that feeling when making a decision on the work I do.
  7. gravedigger5

    gravedigger5 LawnSite Senior Member
    Posts: 505

    the customer is always right, so if you want the job, just bag it and charge accordingly. I have a similar situation with a leaf removal customer wants me to mow this year, but has to be bagged, no ifs ands or buts, so I ordered a new accelerator bagger, should be in tomorrow. Marc
  8. topher924

    topher924 LawnSite Member
    Posts: 109

    She wants it bagged....bag it. I would charge extra also.
  9. BSDeality

    BSDeality LawnSite Silver Member
    Posts: 2,850

    i refuse to bag properties, too many valuable nutrients are lost. Not to mention the PITA factor. Any commercial mower is perfectly capable of mulching them so finely you can hardly tell it hasn't been bagged if it is cut on a regular basis.
  10. topher924

    topher924 LawnSite Member
    Posts: 109

    Good point. I mulch most of mine

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