I'm having issues with several contract customers this year. Leaves are falling as fast as we can get them up. The problem is that the customers think that since they are normally mowed once a week on say a friday that we should be doing complete clean-outs on friday, every week. How often are you guys doing complete clean-outs for your contract houses? The past several years I have hit them up about every other week. Maybe I'm in the wrong and should be there every week. I actually just answered my own question. I pulled a maintenance agreement and it states," Leaves will be removed from plant/flower beds 2 times per year. Leaves will be removed from lawn areas 6 times per year. " Another problem I'm having is that I might visit a property and check gutters, spray beds, etc. and the home owner does not see me there, so they automatically assume that we did not come to their property. I guess I should start leaving while you were out messages that state we were at the property and completed the following services. Any insight to impatient customers and the best way to handle them?