customers calling you

Discussion in 'Lawn Mowing' started by PRO CARE LAWN MAINT., Apr 2, 2004.


    PRO CARE LAWN MAINT. LawnSite Member
    Posts: 24

    for quotes on landscape material , but they will install it themselves, all they want to really get is our discount on it. what do you do when this happens to you?
  2. jajwrigh

    jajwrigh LawnSite Bronze Member
    Male, from Martinsville, IN
    Posts: 1,405

    If I get materials I am installing them myself! I wouldn't let a customer take advantage of me for my discount!! What would you get out of it?

    PRO CARE LAWN MAINT. LawnSite Member
    Posts: 24

    i was called this am, the way the guy was talking i would be putting out close to 180 bales of pine straw and a few yard of mulch, then the next thing his neighbor is over telling me he needs some to, but they will put it out themselves, i could get the job with the straw if my price is good.
  4. ffemt1271

    ffemt1271 LawnSite Bronze Member
    Posts: 1,285

    charge them what you would if you were going to do the job.
  5. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    i keep a whistle next to the phone for callers like that
  6. DennisF

    DennisF LawnSite Bronze Member
    from Florida
    Posts: 1,381

    Let him use the discount then sock it to him on the delivery charges. Tell him he can only get the commercial discount if you pick up the material and deliver it. That should put an end to that crap.
  7. Eric 1

    Eric 1 LawnSite Bronze Member
    Posts: 1,220

    lol, those little air horns on a can work good to.:laugh: :laugh:
  8. KL Squared

    KL Squared LawnSite Member
    Posts: 113

    I will deliver. Ihave a dump trailer and I charge my hourly rate for the time I spend in picking up and delivering the material. If they want to pay fien if not no great loss.

    PRO CARE LAWN MAINT. LawnSite Member
    Posts: 24

    thanks for the input, i will wait till monday and tell them to get it themselves, why waste my time and energy on something that i won't get paid at, that is why i got into this biz.
  10. aries

    aries LawnSite Senior Member
    from nj
    Posts: 334

    Do u own a any type of dump? I offer anything I can to my costumers why not make the $ on delivery and tack on some for material I get local delivery $60.00 within 3 mile radious and do it at the end of the day!

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