yesterday, an acquaintance, i had not seen for quite a while, approached me and asked if i was still in business. i said i was and he handed me a slip of paper with addresses on it and said, take these over. this is his father in law. the guy who does it now is charging an arm and a leg for the mowing. i took the paper, put it in my pocket. after i got home i was working on some bids, and got to this one. i looked at the addresses and realized it was for a regular customer. i have (had) this customer, 83 years old, for 4 years now. 3 properties, lots of trimming, has his daughter apply weed and feed, she does it by hand broadcasting and burns the yard most of the time. he was a marginal acct since he was one of my first customers and i hadn't raised the price. last summer he had his daughter apply fert, in july and then accused me of burning his lawn by mowing too it long. we have had discussions about doing stuff that he said we agreed to but when we started, he specifically asked us NOT to do these things. on and on and on. for the most part, strangely, our relationship has been trustful however. we have always been able to work it out. after the fert debacle last year, i just stopped showing up. i removed him from my schedule and notified him. he called me, begging us to take him back. we did because he offered more money and we agreed in writing that extras will be charged separately from mowing, as i have always done. since he hadn't called to cancel i had him on my list of soon to mow yards. today i met with the son in law and added 50% to the price i now charge. he looked at me funny and said he'd pass that on to the father in law. i told him, that while he was talking to the father in law, to please notify him that he has been dropped by my company so we won't show up, unless he agrees to the new terms. the son in law just stared at me and said, what are you talking about? i told him that the "gouger" he was looking to replace was me. i didn't know he was the son in law and he didn't know i was doing the acct. he looked a bit flustered and said he'd tell the customer. waiting to see if i hear from the customer because i think this is a case of, "dad's spending my inheritance too fast.".