if you had a customer, who was a pain in the butt in the past, and canceled you, would you take them back? had a client about 4 yrs ago. real pain in my butt for various reasons. she cancelled service because, thursday was her day. it rained thurs, fri, sat, and sunday. she called monday and said are you comming? i said no, because we are scheduled there in 3 days anyway. she demanded we come anyway. i explained that if we come today(monday) we are still comming back on her regular day(thursday), she said no way. ended up cancelling. well, she has since been through about 6 services, unable to keep any of them for various reasons(all her fault). so she calls me this morning, and i answer, "good morning....." she says, "hi, this is mrs. numbnuts, can i get a quote for lawn service." i say, "nope, we are not interested in servicing your property, CLICK!." she calls back, "i think we got disconnected." i said, " no, WE didn't, YOU did. like i said, we have dealt with you before, and are not interested, CLICK." so, what's your policy, take them back or blow them off? "