I have my customers on service agreements. They basically say that I will cut their lawn each week for $XX, how I bill, what I'm liable and not liable for, etc. They're one page long and fairly simple. The only change I made to the agreement this year is that I've made it auto-renew, but I also made it very clear, and even sent the customers a letter, to tell how easy it is to cancel if you don't want to renew. I just talked to one of my customers for the past two years, who has signed it each year without complaint. This year, he is refusing to renew if he has to sign an agreement. He says there is no problem with my service, my price is fair, he likes the quality of my work, he has enjoyed working with my company, but he won't renew if he has to sign something. The reason? He doesn't think lawn service is something that should require an agreement. He said he doesn't have to sign anything with his plumber or his landscaper (kind of rubs me the wrong way anyway, as I offer landscaping services), so he doesn't see how this is any different. I have no idea why this is coming up now and not in the last two years. I'm going to stick to my guns about the agreement, but it just bothers me since, not only have I had this customer for 2 years now, but he was my nicest lawn. I've tried to explain to him that it protects both of us, that I need it for billing, liability, etc, but he is just determined that he shouldn't have to sign anything to get his lawn mowed. I hate that I'm losing a good customer over this, but I think it's more important for me to stick to the protection that my agreement provides. Anyway, I was just wondering how those of you (who have agreements, of course) deal with it when you come across a customer who just doesn't want to sign an agreement based on principle.