Customers W/ Fertilizer and Heavy Metal Concerns

Discussion in 'Pesticide & Herbicide Application' started by FairwayAugusta, Mar 9, 2014.

  1. FairwayAugusta

    FairwayAugusta LawnSite Member
    Posts: 4

    I recently came across a potential customer who literally came at me yelling about how I was poisoning the environment. Within a few days they had left a printed article talking about the link between fertilizers and Alzheimers/ALS, etc, on every neighborhood door. It's really caused a headache. I've had to a lot of explaining and question answering. How would you/do you handle such concerns?
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  2. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Posts: 3,376

    Be a good listener, make up your own mind and move forward. If you choose to allow everyone with an opinion outside your chosen profession, cash in your chips now.
    easy-lift guy
     
  3. FairwayAugusta

    FairwayAugusta LawnSite Member
    Posts: 4

    I'm certainly not concerned in the since I'm questioning my profession, but I'm worried about losing business. I've got 32 lawns in this one neighborhood. I've gotten phone calls from 9 of them slightly leaning toward the panic state. I wish I could follow up with a scholarly article explaining how safe practices limits these potential hazards to a very minimum and I'm having a hard time finding one. I read them all the time in college! WHY DID I SELL THOSE TEXT BOOK FOR BEER MONEY! Haha
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  4. Ric

    Ric LawnSite Fanatic
    Posts: 11,946

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    CONGRATULATIONS TO ALL BORN IN 1930's, 1940's, 50's, 60's, 70's and Early 80's !!! First, you survived being born to mothers who smoked and/or drank while they carried us. They took aspirin, ate blue cheese dressing, tuna from a tin, and didn't get tested for diabetes. Then after that trauma, your baby cots were covered with bright colored lead-based paints. You had no childproof lids on medicine bottles, doors or cabinets and when you rode your bikes, you had no helmets, not to mention, the risks you took hitchhiking .. As children, you would ride in cars with no seat belts or air bags. Riding in the back of a van - loose - was always great fun. You drank water from the garden hosepipe and NOT from a bottle. You shared one soft drink with four friends, from one bottle and NO ONE actually died from this. You ate cakes, white bread and real butter and drank pop with sugar in it, but you weren't overweight because...... YOU WERE ALWAYS OUTSIDE PLAYING!! You would leave home in the morning and play all day, as long as we were back when the streetlights came on. No one was able to reach you all day. And you were OK. You would spend hours building your go-carts out of scraps and then ride down the hill, only to find out you forgot the brakes. After running into the bushes a few times, you learned to solve the problem . You did not have Playstations, Nintendo's, X-boxes, no video games at all, no 99 channels on cable, no video tape movies, no surround sound, no mobile phones, no text messaging, no personal computers, no Internet or Internet chat rooms..........YOU HAD FRIENDS and you went outside and found them! You fell out of trees, got cut, broke bones and teeth and there were no lawsuits from these accidents you played with worms(well most boys did) and mud pies made from dirt, and the worms did not live in us forever. You made up games with sticks and tennis balls and although you were told it would happen, you did not poke out any eyes. You rode bikes or walked to a friend's house and knocked on the door or rang the bell, or just yelled for them! Local teams had tryouts and not everyone made the team. Those who didn't had to learn to deal with disappointment. Imagine that!! The idea of a parent bailing you out if you broke the law was unheard of. They actually sided with the law! This generation has produced some of the best risk-takers, problem solvers and inventors ever! The past 50 years have been an explosion of innovation and new ideas. You had freedom, failure, success and responsibility, and you learned HOW TO DEAL WITH IT ALL! And YOU are one of them! CONGRATULATIONS! You might want to share this with others who have had the luck to grow up as kids, before the lawyers and the government regulated our lives for our own good. And while you are at it, forward it to your kids so they will know how brave their parents were.

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  5. phasthound

    phasthound LawnSite Platinum Member
    Posts: 4,568

    I do miss those days!
     
  6. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Posts: 3,376

    There is always a chance that this person can have that much sway with his neighbors. You will not win the day going head to head with this person who is actually trying to destroy a portion of your business. Your customers have far to much time on their hands and that is working against you for now.
    I would prepare a letter and explain that you are serving your customers to the best of your professional ability and if they want to hirer the neighbor that has raised concerns about an opinion he has that would be fine with you.
    You may lose some accounts,however you will make it clear to the Leaners that they can either continue service with you or hirer the neighbor.
    easy-lift guy
     
  7. Cadzilla

    Cadzilla LawnSite Senior Member
    Posts: 900

    Maybe they just want you to turn down the radio.

    :)
     
  8. Cadzilla

    Cadzilla LawnSite Senior Member
    Posts: 900

    Create a neat looking flyer that claims fertilizers applied to the lawn increases ***** size and pass that out to your people.

    It's about as honest as the alzheimers - fertilizers heavy metal scam.


    Honestly though it's probably just something you'll have to put up with and field the occasional question especially after a campaign. I've had neighborhood self appointed experts try to chase me away before.

    They always run out of gas or the neighbors finally realize what a kook they are.


    Having a good piece that refutes their claims or explains them with less bias from a reputable source would go a long way.

    Riggle?
     
  9. Cadzilla

    Cadzilla LawnSite Senior Member
    Posts: 900

    We can't say *****?

    lol
     
  10. Exact Rototilling

    Exact Rototilling LawnSite Fanatic
    Posts: 5,355

    Question for the OP.

    What is the condtion of her current lawn...?
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