I thought I had 99% retention plus alot of new customers this year the one customer I lost due to him dying on me (imagine the nerve LOL) Anyway I was at this customers house because she wants a flower bed in the back and out of no where she tells me she only wants me to cut every two weeks. I said I usually don't do two week schedules but I would do it in her case because she is paying 60 wa week in therapy. I said to be fair if there is alot of rain in between cuts I would charge her an additional ten bucks. She balks and says no she can't do it its to much. I politely told her that it would be better if she found someone else to take of her property from now on since I could' cut my prices for her. ( Not to mention I didn't raise prices for her this year either) . I feel I made the right choice here. She was getting to be a little bit of a PITA so thats that. I didn't want to lose anyone but enough is enough.