I recently took on a new account, my help said the back yard got tore up a little when he mowed this week. It was wet out, and the mower left a few turn marks (lots of manuvering, little back yard) Customer called and left message that the back yard got tore up and it will cost more money to fix then the $120.00 of mowing we did this month, she said she was cancelling and will not pay for any of the work we did. I called left message, apologized for for what happened, said she is free to cancel although we would repair any damage we caused and she would still be responsible for her bill. I have been unable to reach her so I went and checked out the damage. It's very minor damage, although still a valid complaint. I dont know if shes on vacation and thats why I havent heard from her or shes just trying to get out of the paying the bill. So should I just fix the lawn and send the bill, or just send the bill and note that because she will not contact us to fix any damage that we are assuming there isnt any and she should pay up. Oh and BTW it would cost $20 tops to fix what happened.