We have been using this dealer for years, their service has never been great, but lately it has been really bad. The latest problem: We brought a trimmer in to be repaired, it sat their for about two weeks before someone looked at it. They seen it needed a part they would need to order, that took another week or so. We pick it up and it runs worse than it did when we dropped it off, the bill was about $125. we brought it back 3 times, for a total of 4 trips to this shop for the same trimmer. We brought it to a different dealer, he had it about 2-3 hours, his bill was about $35, and it ran great. I called the dealer and told him what had happened, and about other problems we have had in the past. He said he knew he had a problem, but he had hired a new mechanic, and that he would take care of the bill. We e-mailed them and asked what they planned to do about the bill. They e-mailed back today and said they would not charge us for the labor of about $40. I replied, that I would need to pay $85 for a for something I had to bring to them 4 times, and then bring it to another dealer and pay them. They e-mailed back, that we could remove all the parts that they had put on this trimmer, and bring them in and they would credit us for them. Also, they added that they only charged us for the 1st time we brought it in, not the other 3, and that they had ran the trimmer before I picked it up. Btw, I don't plan to use this dealer ever again!!!!! Sorry this is so long, but what would you do.