Would you seriously think about going with another dealer/manufacturer over this scenario? I go out to my dealer this past Sat. for a minor problem with my walk, and I also was unable to change my blades with the equip. I had. I bought my walk 3 mos. ago (so still under warranty), and after explaining my problem I'm given "... you need to look and see if blah blah blah." Then I asked "well can you see if somebody can bust this bolt for me so I can try out these blades I had bought from you all." He comes back with "it will have to stay overnight, we got other equip. on our lifts right now." I felt like 1) My mower is under warranty, I'm not going to look and see anything. Get a tech over there and he can see. 2) I know at some point somebody could've came over with a bigger tool and gotten the bolt off in maybe 5 min. A 36" does not need to go on a lift for that. I know I'm just starting out, but I did have some yards to mow that day and I would've liked some help. Plus after driving way out there I was mad about wasting gas. So I'm just thinking when I want to add that 52" I might look towards an Exmark dealer who is 15 min. away from my house.