Dealers who do stuff you didn't ask for...

Discussion in 'Lawn Mowing' started by Woody82986, Mar 27, 2007.

  1. Woody82986

    Woody82986 LawnSite Silver Member
    from DFW, TX
    Posts: 2,128

    I had to take my mower in on Friday because the starter took a crap on me. So my dealer orders the starter and tells me it will be installed and ready Tuesday morning. So I go back thismorning to pick it up. The lady prints out the invoice and says it will be $XXX.XX. I say, "how could it be that much for only the starter and the labor?" She ran down the invoice and it turns out my dealer who did the repair work for me also went ahead and did some work on my carburetor and something with my choke, which he charged me for. So I went ahead and paid the whole bill. I wasn't necessarily unhappy that he took the initiative to repair some stuff that needed to be done, but I guess maybe it just kind of rubbed me the wrong way that he didn't even call me to get the work approved. I mean, I would have approved the work anyway, had he called, but it got me wondering what you guys would have done in this situation or what experiences you have had with dealers doing work that you hadn't really requested without notifying you?
     
  2. lawnguyland

    lawnguyland LawnSite Bronze Member
    Posts: 1,108

    I hate when they do shiznet like that. I took in a mower for a few belts then I get the bill for the new plug, filters, etc that I had done myself already maybe the day or two before. Last time I went there. Now I order everything online. Screw me? No screw you! There's 7 trillion equipment places here anyway.
     
  3. fiveoboy01

    fiveoboy01 LawnSite Silver Member
    Posts: 2,988

    I believe it's illegal to perform any work without a customer's SIGNED CONSENT.

    I would have refused to pay for the un-authorized work if they didn't at the very least contact you before they performed it and asked permission.
     
  4. Pristine PM

    Pristine PM LawnSite Member
    Posts: 208

    I don't mind if it is something minor that they saw was a problem and fixed cheaply.... but I would expect a phone call for anything over $20... I don't know why that number, but it makes sense in my head.

    I have taking things in before that I bought used and I said "get it going" and the guy did a bit more then I wanted done (greasing and tire work that I could have done instead of just the engine work that I requested) but that was sort of my fault for not being clearer. I guess it is good to have a good relationship with the dealer and trust them to make decesions in your best interests... I don't know if that exists, but I hope it does somewhere.

    Jon
     
  5. LawnBrother

    LawnBrother LawnSite Senior Member
    from SW Ohio
    Posts: 867

    I depends on what they do. If it is something that needs done anyway and I didn't know about it, or if they are deep in it already and go ahead and replace a part or whatever, I don't have a problem with it. But, silly stuff like what they did to lawnguyland is unacceptable.
     
  6. ed2hess

    ed2hess LawnSite Fanatic
    Posts: 13,079

    A lot of times the percise problem don't get properly describe on the work sheet. I always change out any item that is easy like plugs, filters, and have a waterproof tag attached to mower along with my cell phone number.
     
  7. Woody82986

    Woody82986 LawnSite Silver Member
    from DFW, TX
    Posts: 2,128

    Ok, I was wondering where my attitude toward this matter fell in relation to you guys. I didn't mind that he did the extra work. It was stuff I could have done myself and that I knew should be done soon, but I guess a dealer who goes above and beyond the call of duty to make sure my mower is in a good condition is better than a dealer who doesn't do enough to keep your mower in good condition.
     
  8. Woody82986

    Woody82986 LawnSite Silver Member
    from DFW, TX
    Posts: 2,128


    That tag idea for the mower is a pretty good idea. I think I might just try that out on mine, in addition to letting my dealer know if anything other than what was originally agreed upon needs to be done, that he needs to call me to clear it. I just don't want him to think I don't trust him because I really do trust the man with any of my equipment.
     
  9. NMS0219

    NMS0219 LawnSite Senior Member
    Posts: 610

    I just picked up one of my z turns form the cub dealer in town and almost had a heart attack when I got the bill. $410.22. It went in to get the hydro oil changed thats it. Well they took it upon them selves to change the engine oil, all the filters, sharpen the blades, grease everything up, replace the spark plugs and all the belts, the machine only has 150 hours on it. I know it needs the oil change, plugs, and blades sharpend but I was going to do it in my own shop. The only reason it went to the dealer for the hydro oil change is because the dam hydro oil filter is in such a crappy place that I figured it would just be easier to have them do it. When I droped it off I specificaly told them to ONLY cange the hydro oil and filter. Well I learned that from now on we do all of our own work. Never again will I go to the dealer for service
     
  10. LwnmwrMan22

    LwnmwrMan22 LawnSite Platinum Member
    Posts: 4,372

    I guess I have a different opinion than 99% of the guys here.

    I take something in, even to have the preventative maintenance done on the mower.

    I don't have the time.

    I'm working 80 hours / week, and the last thing I want is to be working on equipment, when I should be making money.

    As long as I'm charging more than the shop is charging me, then they can have all the work they want.

    Only thing is, I run new stuff all the time, so they can't really run too big of a bill up.
     

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