Had a customer that I signed a contract with this week from one of my flyers. Mowed later in week. He calls the next day and says he still had weeds in his yard. I thought we might have missed a few with the weed-eater but after talking with him I find out he was talking about the weeds IN HIS YARD that were cut when we mowed. I couldn't help myself. I told him "Well, mowing doesn't kill weeds and make them disappear". He said, "Well, your flyer says weed control on it." I explained that "my flyer also had seasonal planting, mulch and a whole list of services that we provide at an additional price but you only signed up for our Basic Service". Contract is very specific and there is no way he could not tell he was not getting the other items especially when I specifically told him that we would "mow, line trim, and blow clippings". Anyway, the guys hangs up. I don't get some people.