Did I over Bill this job

Discussion in 'Starting a Lawn Care Business' started by SEB, Apr 1, 2013.

  1. SEB

    SEB LawnSite Member
    Posts: 21

    2 men at 15 hours @ $40 per hour to do the following
    Pull 4 Yaupon Holly Bushs
    Pull 8 Hawthorne Bushs
    Pull 6 Nandina Bush & Pull root system
    Pull out & dispose of 3 truck loads of old Mulch (AVERAGE 6ft BED)
    Till up soil where they extended the flower bed towards right corner of house & along side of house
    Lay down 3 Truck loads of Top Soil
    Lay Landscape Fabric
    Set Border Bricks in dirt

    Customer was upset cause of the Bill at this point after 2nd day

    My Bill broke down like this
    $600 Labor for 2 men at 15 hours
    $60 Fuel Charge for use of Truck to go take 3 loads to my property of old Mulch & dispose of Yaupon & Hawthorne & Nandina Bush's & for going & picking up Tiller & picking up 3 truck loads of dirt at 1 yard per load.
    $100 to rent Tiller
    $150 for 3 yards of dirt
    $20 for reimbursement for Landscape stakes

    Total of $930 for everything above

    Also is the Landscaping Company suppost to eat the cost of renting a Tiller or Customer?

    Thanks guys, Im still new at this!!!


    These pictures are after all the Bushs had been pulled which took us 7 hours to pull & get flower bed clean of mulch & dump all of the Bush's & Mulch
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    Last edited: Apr 1, 2013
  2. grandview (2006)

    grandview (2006) LawnSite Gold Member
    Posts: 3,466

    Didn't you quote them the price first?
     
  3. SEB

    SEB LawnSite Member
    Posts: 21

    I quoted $250 to $350 to pull all of the Bush's on the front of the house & put down top Soil & fabric

    2nd day I arrived on job the customer wanted the flower bed to extend to the side of the house, I hadn't quoted the cost of Tiller & labor to extend flower beds all the way on the West side of the house along with setting the Border rocks
     
  4. grandview (2006)

    grandview (2006) LawnSite Gold Member
    Posts: 3,466

    Looks like you gave her 50% off on that job.
     
  5. 94gt331

    94gt331 LawnSite Bronze Member
    Male
    Posts: 1,692

    You deffinatly gave her a fair price and a good looking start to her job. It's a shame she isnt happy with your price maybe sit down with her and explain your bill. If you didn't agree to a price maybe just try to negoiate as a final solution if she is still upset. Just try to work with her also and make her happy. Good luck!
     
  6. Vanderhoff Landscaping

    Vanderhoff Landscaping LawnSite Senior Member
    Posts: 383

    A pita customer. I can't stand those! Sounds like she wants a million dollar landscape at a dollar store price!
    Posted via Mobile Device
     
  7. 205mx

    205mx LawnSite Silver Member
    Posts: 2,339

    I'd be at 1400 I think.
    Posted via Mobile Device
     
  8. sehitchman

    sehitchman LawnSite Senior Member
    Posts: 751

    They got a deal, stick to your price.
     
  9. windflower

    windflower LawnSite Bronze Member
    Posts: 1,080

    Based on the size of the beds and descriptions of the plants it seems like the job shouldn't have taken 30 man hours to do. Was someone on site working while the other was getting supplies and hauling debris? A lot of people assume you aren't working on their project unless they see you on site. You might have been able to buy a used tiller for the cost of the rental. I try to give a guestimate for additions before the work is done. Might be worth it in the long run to knock something off the price just to make the customer feel better. I frequently pad estimates just so I can knock it down when the ever present question (Isn't there some way we can do this cheaper?) comes up.
     
  10. herler

    herler LawnSite Fanatic
    Posts: 5,145

    I would be upset if I had been quoted 250 to 350 and then suddenly the bill comes to a thousand.

    That's like when the funny clowns quoted me $600 on tires and 2 hours later when they gleefully announced that "YOUR CAR IS *READY!*"
    I pull out the credit card get ready to pay and I see $800 wtf you have got to be kidding!

    They start to talk about disposal and mounting and balancing and tax and labor and valve stem and horse crap I say!
    You told me $600 upfront!

    Yes sir, and they can get mad all they want, I don't care.
    You don't tell a customer one price and then slap them with an amount that's way high later.
    Done got more than a few discounts that way.

    Not something I do on purpose, they should know how much it's going to be, and I want them to tell me that number upfront.
     
    Last edited: Apr 1, 2013

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