Did I over Bill this job

Discussion in 'Starting a Lawn Care Business' started by SEB, Apr 1, 2013.

  1. herler

    herler LawnSite Fanatic
    Posts: 5,144

    Fine, but informing the customer that you need to rent a tiller doesn't ring cash in a customer's mind.
    In your mind, telling the customer you have to rent a tiller means it is going to cost more.
    In the customer's mind it means you are going to go rent one.
    You know, stop calling to tell me that, go rent it already.

    You need to clarify to the customer the exact dollar amount the bid is increasing by, you can even skip the explanation, just tell them it's going to cost $xxx more.

    That having been said, if you had approval on that extra $250 that brings your total to $350 + $250 = $600

    You might can get away with that, if she agreed to the $250.
    And it's still a better shake than $250 to $350
    Just not $970, whether you think it's fair or not.

    You can only charge what the customer agreed to pay
     
    Last edited: Apr 2, 2013
  2. SEB

    SEB LawnSite Member
    Posts: 21


    So let me make sure I understand you correctly, You think the customer was under the impression I was supposed to eat the cost of the Tiller because I did not include renting the tiller in the original Bid?

    Which is right! I didn't include the cost of renting a Tiller in the first bid. Because I didn't need to rent a tiller. I also was under the impression I was doing the front of the house Flower beds & why I didn't include the cost to rent a Tiller in the first bid.

    When customer wanted to extend the flower beds through the sod on the side of the house. That was when I needed to rent a Tiller!!!! Had the customer not extended the flowerbed along the side of the house. Then there would have been no need to rent a Tiller! The customer already had a pre existing flower beds in front of the house.

    No add on & no Tiller. That means the bill drops dramatically!

    -$100 Tiller
    -$200 labor
    -$50 soil
    -$15 Fuel

    I quoted $350 for the front flower beds! Bill came in at $930. Subtract the above had the customer not extended the flowerbeds & that $930 number drops to $615

    $400 in labor
    $100 in soil
    $45 in Fuel
    $20 in reimbursement for Landscaping Stakes



    Thus bringing the bill from $930 to $570 after materials & Fuel!

    Had she not extended the flower bed over fresh sod then the job would have been right at what I bid to begin with
     
  3. CreativeLawncareSolutions

    CreativeLawncareSolutions LawnSite Silver Member
    Posts: 2,025

    Some people are absolutely terrified to give people a price. This is just another example of that.
     
  4. Snyder's Lawn Inc

    Snyder's Lawn Inc LawnSite Platinum Member
    Posts: 4,541

    SEB you sound like a company here Price a job and when its done its double the price. This company is getting sued a lot. Not saying you doing that but get it on paper and signed.
    Then she knows it will cost more.
    Like I said
    ((((( live and learn)))))
     
  5. Kiril

    Kiril LawnSite Fanatic
    Posts: 18,298

    I'm so distracted by the downspout dumping in front of the door I can't think straight.
     
  6. jrs.landscaping

    jrs.landscaping LawnSite Silver Member
    from Maine
    Posts: 2,716

    You quoted $350 and if there was no additional work the bill would have been $570? So you were still over your original quote :confused:
     
  7. SEB

    SEB LawnSite Member
    Posts: 21

    Quoted $350 on labor & had we done just the front of the house we would have come in $50 over on labor.
    $400 Labor
    $100 in Top Soil
    $45 Fuel to cover the fuel in the truck to go get both loads of top soil & get materials for project
    $20 in Landscape stakes

    $565 actually would have been the total on the final Invoice without the customer extending the flowerbed Not $570.

    As I said I have been in business now for 3 years & still learning on how to bid jobs.

    What would you guys had bid on this job?
     
  8. SEB

    SEB LawnSite Member
    Posts: 21

    Customer addressed this issue & picked up down spout extensions
     
  9. jrs.landscaping

    jrs.landscaping LawnSite Silver Member
    from Maine
    Posts: 2,716

    If I were the customer I would assume that this price was for labor AND materials. Now you say the $350 was for labor only :dizzy:
     
  10. SEB

    SEB LawnSite Member
    Posts: 21

    No I specifically said this was for Labor ONLY! The customer was aware of this hence why the customer bought all their own plants & bought their mulch at 30 bags vs buying in Bulk from a Sand & Stone company

    When I had to go rent a Tiller I made sure I called the customer & made them aware I had to rent a tiller to till up all the grass on the extended area & had to bring in top soil
     

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