Well i acruired a new account just over the summer from a new install. We were talking care of the mowing maintance. The installer had overseeded the account and then homeowner called and asked that i stay off the yard for 2 weeks. so i did just as they asked me to and just this past weeeknd i went by the yard(2weeks were just up) and the yard had been mowed. so i called and they tell me that she had the neighborhood kid bag the yard for them scince it was so tall. boy i was pissed! so needless to say i dropped the account right on the spot.