So here's the situation: A customer called and canceled service last December. So someone in our office took the call, stopped Quickbooks from generating her invoice monthly, turned her into a "inactive" customer, and told her thanks for her business. Then the usual process is we call the crew who maintains that yard and let that crew know to pull that page out of their book and not go by the property anymore. Somehow, someone dropped the ball during this part of the process. Either the office forgot to call that crew or that crew forgot to remove the page. Regardless, we've been stopping by the house providing regular weekly service ever since - for free. And nobody ever called to let us know. This doesn't happen very often. But when you're not a solo op. anymore, have a couple hundred accounts and several crews, this does happen occasionally. Almost always, the customer eventually calls after a few weeks and says, "Hey. I don't know what's up but we canceled service a month ago and your crew is still coming each week." We thank them for letting us know and then we're sure to cancel it. Very rarely does it go on for a whole year like this. So we just caught this mistake today. And now we're at a dilemma. The thing is, someone should have called and let us know. If you cancel with a company that is regularly providing you with a good or service and then somehow continue receiving that good or service (by accident) and aren't paying for it, it's called "theft of services". And the service provider can collect remuneration for those services. I feel kinda like a Schmuck to ask for money from this person now. It's our fault we didn't stop the service. But at the same time, ,eventually it becomes their fault (especially after several months) for not letting us know of our mistake and continuing to benefit from it. So I don't know whether we should press the issue or not. If we press, they very likely will refuse to pay and blame us for the whole thing. If we continue to press (e.g. civil action) then we could probably prevail in court but we'd have one pissed off person. And that pissed off person could go all over the place and leave negative comments about our company. Angie's List, BBB, etc. That's the last thing I need is bad reviews of our company. We have a great reputation in the area. So I am thinking we should just drop it. But it kinda pisses me off that someone would do that and never let us know. That's pretty messed up on their part. What would you do if you were in our position?