In a nut shell. I spent a lot of money on direct mail this year with a company that I have done business with for a number of years. I did a large mailer this fall broken down into 3 sections, the printer printed the wrong mailer on one of the sections and I let them know asap after I picked up the first bunch for drop off. At that time they told me to go ahead a drop off at the scheduled time the next day since they did not have enough time to reprint. They did reprint the other two sections of the project. The misprint received 1/10th the response as the other two sections that they reprinted. I had to prepay postage. What do you think is fair to both parties. I am not looking to stick anyone I am just looking to do what is right. Since I prepaid postage, per their requirements. I got billed the printing cost (they billed for everything including the misprints) I sent in payment minus my cost on postage and printing costs associated with the misprints. Am I wrong? I talked to the lady that handled my project and she apologized but the owner called back and I am sure he is going to argue my payment.