Don't normally like to complain about people, but Monday we were pretty irritated. Early March we get a call from a snobby lady who wanted her lawn renovated. She is 55 years old and a secretary to an attorney. Went to look at her lawn and basically it came down to that there really wasn't any grass there. Mostly dirt and a few weeds. The lawn itself is very small. The front is around 1100 sq ft. That's all she wanted renovated. The back she wants done in the fall, same size. So Matt took part of a Saturday to do her lawn. Totally leveled it out, brought in top soil, etc... Specifically told her that she must keep the ground moist every day. A week and and half later, she is calling. "Call me at my office. We need to discuss why my lawn is not coming up." Ok, call her and find out she only watered one time. Told her she must water and keep it moist every day. So she does, and the grass begins to grow. A little over a week later she is calling again. "Call me at my office. We need to discuss all these bare spots." Ok, we go back and apply a starter fert and a little more seed. "A few days later, she calls again. "Call me at my office." (Her favorite opening line). We need to discuss the weeds that are coming up. Told her we weren't applying any weed control until the grass could become more established. When it did, we applied weed control. By May 17th, the lawn was a sheer green plush carpet. It stood out like a sore thumb on the whole block. It was so dark green it was unbelievable. Matt kept saying, "We got to get pictures of this small lawn." She called us again, and said that all the neighbors were asking her who did her lawn. She said she was getting lots of compliments on it. We cut it every Monday. (7 day cycle) We went there this Monday. Guess what? The lawn is CUT. Not cut I should say, but scalped to the ground. As we sat there in front of her house in disbelief, these two guys in suits come out. Matt asks them what happened to the lawn. They say, "Well Ellie said you were supposed to be here this weekend to cut it, and when you weren't here I cut it for her because she was having company." Matt told them about how scalped the lawn was and that they better lay some heavy water on it. They said not to worry. Going into the hottest part of the year so far, and the grass is cut to about an inch. Today, come home, and there is a message from her on the answering machine. "Call me at my office." Unbelievable.