Dissappointed

Discussion in 'Irrigation' started by EagleLandscape, Jul 9, 2008.

  1. EagleLandscape

    EagleLandscape LawnSite Platinum Member
    Male, from Garland, Texas
    Posts: 4,347

    So I was at my favorite customer's house the other day, and noticed their neighbor had a sprinkler leak. (constant).

    I knocked on their door (oriental) and politely let her know about the leak, and that it has been going on for about 2 weeks now.

    I thought it was a cracked valve. RB DV, so I said since we are already here, it will probably be $100-$150 to fix for her. She offers 100, I said it will be somewhere in that range.

    We poked around for about 10 minutes to see what it was, and noticed it was the mainline that was cracked (hairline) right before the valve, but it was under alot of roots, and a 4" drain pipe.

    Told her it is a bigger job that expected, since we dug around a little bit, and could run between 300-400 since it would be a 4-5 hour job (cutting drainpipe, patching, roots, etc).

    She says call her husband to schedule.

    I call him, he says ok let me think about it.

    Next day by customer next to them, sees a plumber out there, was there for 3 hours, and the guy left the place a mess.

    Huge dirt clods, cleanup was a disaster, left the cut out roots stashed in their flower beds. The plumber was probably more expensive. We are charging 95 an hour right now just to make a little profit.

    We could have done that job in the same amount of time, probably cheaper, but wouldn't have left it messy like this.

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  2. Dirty Water

    Dirty Water LawnSite Fanatic
    Posts: 6,799

    Trust me, his bid was cheaper, or they wouldn't have taken him.

    He probably bid it over the phone, and really lost his shorts, hence the hurried backfill.
     
  3. CALandscapes

    CALandscapes LawnSite Senior Member
    Posts: 946

    $95/ man hour or for a multiple man crew?
     
  4. EagleLandscape

    EagleLandscape LawnSite Platinum Member
    Male, from Garland, Texas
    Posts: 4,347

    no, 95 an hour for one licensed and experienced irrigator, with several thousand dollars of parts on board the truck.
     
  5. WalkGood

    WalkGood LawnSite Bronze Member
    Posts: 1,910


    You did the diagnostics for free. The plumber stated his price and most likely they "negotiated" (read thread a few months ago about how some customers have haggling in their blood). Bet he also got paid cash and took the job for less than your estimate.


    Did the repair work?
     
  6. EagleLandscape

    EagleLandscape LawnSite Platinum Member
    Male, from Garland, Texas
    Posts: 4,347

    yes we ID'ed the problem, and probably saved them 50 bucks.

    try to be nice and get ripped off.

    yes, but the cover up and cleanup looks hideous.

    these people also pay 20 every other wk to get their yard cut
     
  7. WalkGood

    WalkGood LawnSite Bronze Member
    Posts: 1,910

    $20 every other week? If I understand your area, how can it pay to stop the truck for $20? Unless it is a 10 x 10 area and you have 8 houses all together......
     
  8. Count yourself lucky you lost the job.
     
  9. Rainman7

    Rainman7 LawnSite Senior Member
    from NY
    Posts: 288

     
  10. EagleLandscape

    EagleLandscape LawnSite Platinum Member
    Male, from Garland, Texas
    Posts: 4,347

    oh, we are not the contractor that services their yard. i asked them how I can get the maintenance business, and I could cut them a deal for 25-27 a week (we do the hoa and several houses there), but they said 20 a wk, and I said maybe next year.
     

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