Our company only supplies regional-based distributors, never online retailers. The reason we do this is because we see that the regional distributor adds considerable value to the contractor in terms of training, sales support and on-the-ground technical support. We feel that online retailers can only offer a slight price advantage at the expense of real customer support. I'm posting this here because I'd like to hear whether or not you experience the value of regional distributors. In other words, how important is in-person support and a local presence to draw upon?