Dixie Chopper blown Generac motor

Discussion in 'Homeowner Assistance Forum' started by rockdale, Jul 31, 2012.

  1. rockdale

    rockdale LawnSite Member
    Posts: 1

    FRUSTRATED
    In 2008 I purchased a DIXIE CHOPPER Xcaliber 3300 mower with a 66'' cut.Unfortunately,I also traded my 6yr old DC with a Kohler engine which never gave me a bit of trouble....Stupid me! Started out with belt issues the 1st week which was fixed over a 2 year period. Fast forward to 4th year with 300 hrs on mower. Was mowing my lawn when suddenly I heard what sounded like a belt breaking. Turned mower off at that point and when I looked over my shoulder, oil had blown everywhere! A mechanic looked at it and said something had blown a hole through block. He felt that something had to have been loose in the block to blow a hole like this.
    As per Dixie Chopper, took it to the dealer-they needed to take pics for Dixie Chopper to decide whether to help with replacement or not. My Generac engine had a 3 year warranty which has now changed to 2 (hmmm....don't companies usually lengthen warranties on a product that they believe in?) I have always been extremely OCD about maintaining my mower i.e. fluid levels, filters, grease, adjustments, etc. Today the dealer calls and tells me tough luck, Dixie Chopper looked at pictures and decided that I had run it with low oil and they will not cover the motor (funny thing ,the dipstick was full the day before mower blew!).He said that the pictures showed aluminum shavings which comes from running without oil. Of course, all the oil blew out when the engine blew and we have had to move it 2x! My problem is that Generac, nor D.C. wants to own this one and I don't feel that I should have to spend $2800 for a new engine (not incl. labor) on a barely used mower...After some research I have found that my mower is not the first to blow the motor at so few hours. I am no mechanic, but I am also no idiot either so I have included the pics trying to figure out how they determine low oil.....Any Ideas? Where do I go from here??? I need to replace engine but I am not sure which Kohler or Kawasaki engine will be the best fit.HELP!
    After looking at my pics this was the evaluation from 1 mechanic and the other 2 were similar:"Since when does low oil cause a connecting rod to break? The scoring on the crank maybe but, if I was a betting man, I'd say all the little pieces of that connecting rod running around loose in there were the cause. Especially since nothing else seems worn from "lack of oil".
     
  2. Snyder's Lawn Inc

    Snyder's Lawn Inc LawnSite Platinum Member
    Posts: 4,541

    Well that strange that DC wouldnt stand by it if the motor had 3 yr warranty and it was still in the 3 yrs
    I never blown a motor
    But did have crank gear break and motor was out warranty and Kohler took care of it fix for free
    I know seen one Generac Blew up it was from no oil at all in it wasnt even a drop and His warranty was still good he got new motor
    Think if your dealer is a good dealer they would got it replace

    the remark you said about 2 yr warranty on motor my last one I bought it has the 3 year warranty on it and I just bought it this spring 3372

    Good luck on you mower
     
  3. cclllc

    cclllc LawnSite Senior Member
    Posts: 866


    I would call your territory rep in your area and get him involved on the engine issue.


    I just bought a used 3372 .It doesen't stripe good at all compared to my other 2 which are 60" decks.Do I need to drop the metal strip on the front of the deck or check my pitch or both?
     
  4. If its under warranty, they should replace. I would def push the issue until it gets resolved. I'm actually not surprised to hear this though. One shop I go to said DC has gone downhill as a company and the service is terrible.
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  5. Duekster

    Duekster LawnSite Fanatic
    from DFW, TX
    Posts: 7,961

    I have over 1200 hours on my Generac.
     
  6. Duekster

    Duekster LawnSite Fanatic
    from DFW, TX
    Posts: 7,961

    My limited understanding that outside of early failures because of improper Assembly that these failures are often because lubrication issues that causes the connection between the rod and the connected end to wear and fail.
     

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