Here is a great industry topic. In adding new accounts this fall, I get people that ask "will you bill me". I'm so used to the nonsense I politely respond. they pay the tech at the time of service. They don't object. However it shouldn't even be a question. We all pay every time we buy gas, food, clothes, Dr., car wash, plumber, etc. We tightened up on credit in 2007, and insisted on payment at the time of service even though it had been our policy for years. We had a couple people get cranky over that, and we held the line. I feel the issue behind the consumer question is, people in this industry so reluctant to bill and get paid. Why bill a little service like a blow out especially when people are there? It's less than a grocery bill for many families. So we have people afraid to ask for enough money for what they do and then they are afraid to collect. Meow. They'd never survive if they were animals.