do you ever bend on "level of service?" let me explain: i just signed a customer. i quoted him a price for the full pkg. he said, "too much", he needs to keep it under xxx $$ for budgetting purposes. so i simply said, "ok, which service do you want to eliminate?" he said, "none." i said, "well, we can't get it under xxx amount, unless we eliminate something." ended up closing the deal, at his desired price range, but at a lower level service. where did i save? i eliminated 4 cuts from the schedule, 2 in august, one in november, and one in july. the lawn is non irrigated, and i think it will work out fine. i also eliminated cinch bug treatment. this got the service package down to his desired budget, and was no skin off my rear end. is this a big mistake? i don't see the harm, but i do forsee a few problems: when i mow his neighbors 4 times in august, and his only twice, he will moan. when the insects eat his lawn, he will moan. but, this is what we agreed upon. thoughts?