do you charge a new customer fee? like dentists and doctors do. do you have new customers fill out a credit application and do a credit check before putting them on billing cycle? Also, when a customer calls for an 'estimate on landscaping' and it turns out to be a three hour consoltation and design visit.... do you charge for those services? what if they take your three hour 'free' design and hire someone cheaper? charge for design services and credit ammount to installation if they have you do the work? ... or just let customer dick you around half the day for free?