I have this old lady maybe 98 years old or older. Well I get a phone call and was worried that she was going to complain since she is a little "sick" and has a bad memory sometimes. She basically lightly cried saying thank you for making my yard look so nice since the other guy ripped me off and didn't trim anything since I can't walk that good. She keep repeating your a good young man and you are so nice. She keep repeating that she had the money and was sorry that she took a nap while I was mowing. She then poured out and said thanks so much for taking my garbage can up the driveway since I have trouble doing it. She then repeated herself then said stop by for the money and a Powerade. I really needed that compliment since not all of our customers realize what we do and how far we go sometimes for them. Trust and Honesty will carry you through rough times I guess. Word of mouth is my only advertisement! She does spot things really good like a beer can that was way back in the woods from the LCo that lives next to her. She even tells me who rips her off but she is to scared or nice to say anything. What I mean is she is pretty smart for an older person and people think she isn't that bright.