do you provide an explanation?

Discussion in 'Lawn Mowing' started by bobbygedd, Oct 4, 2004.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    say you're usually there on fridays. hey,SH!T HAPPENS, YOU COULDN'T MAKE IT. so, you show up monday and start mowing, the customer comes out, "what happened? why didn't you come on friday?" do you feel obligated to provide an explanation? do you tell the truth? just say, "something came up", or what. do you feel it necesary to provide an explanation?
     
  2. WeatherMan

    WeatherMan LawnSite Senior Member
    Posts: 693

    Why give them a reason it's non of there biz. Just put your peltors on and wave :waving:
     
  3. Norm Al

    Norm Al LawnSite Bronze Member
    Posts: 1,227

    well if i was doing it for free then maybe no explanation BUT if they are strokin the check you absolutely owe them and explanation! the bad part is that there is no acceptable excuse,,,,,only excuses!

    does your employee owe you an explanation when he doesnt show up on friday and walks in monday like nothing happened?
     
  4. WeatherMan

    WeatherMan LawnSite Senior Member
    Posts: 693

    Now thats not the same your employee works for you.
    You are just providing a service for your customer

    We are self employeed right, :cool:
     
  5. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    ok, well, is " SH!T HAPPENS MRS. JONES, IT AINT THE FIRST TIME, AND I PROMISE IT WONT BE THE LAST TIME" a reasonable explanation?
     
  6. Norm Al

    Norm Al LawnSite Bronze Member
    Posts: 1,227

    sounds good to me but i aint payin you to do my yard!:)
     
  7. Norm Al

    Norm Al LawnSite Bronze Member
    Posts: 1,227

    what was that old saying?....."if you think you dont need your customers, try doing without them for a month?
     
  8. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Posts: 4,900

    Sounds reasonable
    Or get out of my way if you like your feet attached to your ankles and then you will incur a cleaning charge.

    Mac
     
  9. Norm Al

    Norm Al LawnSite Bronze Member
    Posts: 1,227

    [​IMG]
     
  10. Branchland

    Branchland LawnSite Senior Member
    Posts: 354

    I give a explanation, but it only happens due to rain, so far.
     

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