Does the Official Business Manual.....

Discussion in 'Hardscaping' started by DVS Hardscaper, Oct 5, 2011.

  1. DVS Hardscaper

    DVS Hardscaper LawnSite Fanatic
    Posts: 6,412

    .....have a chapter for working with clients that never smile?


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  2. JoeyDipetro

    JoeyDipetro LawnSite Member
    from CA
    Posts: 117

    No, we don't. Whether or not the customer smiles does not effect what we agreed to do for the agreed upon price.
     
  3. stuvecorp

    stuvecorp LawnSite Fanatic
    Posts: 5,214

    My handbook is also missing that chapter...
     
  4. CALandscapes

    CALandscapes LawnSite Senior Member
    Posts: 946

    I wish. We recently completed a $250k project for a client that never smiled. Not even once. Made it a real pleasure to walk the site with him.... :hammerhead:
     
  5. zedosix

    zedosix LawnSite Silver Member
    Posts: 2,631

    Maybe they would smile if you would just do your damn job properly! :)
     
  6. DVS Hardscaper

    DVS Hardscaper LawnSite Fanatic
    Posts: 6,412

    Well folks, I love a challange!

    You will all be elated to hear that I was successful in getting this lady to smile :weightlifter:

    On the last day she stepped outside as the guys were spreading top soil and fine grading. I said to her "you're going to miss us aren't you"

    She responded "no. But I will miss your smiling face" And she cracked a smile when she said it :cool2:




    Umm Joe.... LOL....your response was a little uptight. Tell us, what do you like to do for fun?



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  7. JoeyDipetro

    JoeyDipetro LawnSite Member
    from CA
    Posts: 117

    Oh, I'm sorry....were we talking about business or what we do for fun? I have a fun-filled personal life and would be more than happy to talk about all the things I do for fun. However, I thought this was a hardscaping forum and I'm not sure the members here would care to hear about me throwing the ball to my son, going to the gym, watching movies, etc.
     

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