I just thought I'd lay out some ideas and get feedback from your experiences and opinions. This year I am expanding into spray applications and foundation pest control. I bought an Isuzu NPR (used- got a great deal on it), and will buy an Exmark Navigator. I had about 60 residential and 5 commercial accounts last year and hope to get about 80 res and 15 commercial this year. If it is more than a 3 man crew (not including me- I hope to manage more than mow- I also have a real estate business) can handle I'll do 2 two man crews. Here is what I'm getting at- I am writing a policy handbook and training manual, and will have a quiz that goes along with it. I know it sounds like elementary school, but I think employees will read and retain it if they have to write answers to questions. I also plan on making a training video. That should take about 2 weeks off the learning curve for new hires, and decrease down time for my crew leader to train them on each different scenario at all the lawns on the route. It should also increase quality even if I have some employee turnover- try to systemize training. I'm also going to do some profit sharing to keep moral high and keep employees thinking about improving the bottom line- since they are affected by it. I'd have a weekly staff meeting in which I would train and get feedback and suggestions- to improve the business and let them feel part of the process (give job satisfaction). Anyone have suggestions or comments? Things I may not be considering?