I have this customer, Large estate type yard. I do a full service package on this yard which includes all the shrubs, lawn, and weeding. The owner always tells me how happy she is with all of the work. Fast Forward. She had the house on the market for the last 4 months and was in the process of closing the deal. The last service I provide is on November and she tells me that she needs me to trim the Palm trees in the back, no big deal. So anyways, I go to her house 2 times in December and both times she tells me that the yard doesnt need to be done. So I tell her fine I will do it in January. Then she calls me right before christmass and tells me that she will not need my services because she has sold the house. She is nice about it and tells me that I did a great job. So I send her my last invoice in again, (its only one service charge) and I dont get paid. So I send it the next month and I get it back today. She writes me a long letter telling me that she will not pay me because I never trimmed her palms and that she had to hire someone else who charged her $200.00 to do it. Ready for this...She tells me that I now owe her $200.00 and that I should send her a payment, but she told me 2 times not to service her yard and then sells the house. Also she never made any attempt to contact me about this issue.I find this very funny . Has anyone else had problem with full service accounts? I find people who have full service are giving me the most problems, so I am going to stop doing full service and do a as need basis.