I swear to God if I see that $#@%^& Im going to kick his $%#! Wow. Pretty rough. Oh wait, I forgot to tell you that this is a portion of a conversation I had with a lawn and landscape business owner who told me that he had some of his customers stolen by a competitor and the next time he saw his competitor he was going to . well, you get the picture. I asked him why or how he had these clients stolen from him. He told me that he offers maintenance services only and a few customers asked him about doing irrigation work. He explained he did not do the work but gave them the phone number of a company in the area that did do this kind of work. Long story short, the company he referred is a full service company and they effectively upsold these customers on maintenance. I explained to the angry business owner that he should have told the other business owner that it should be understood that he should not steal these customers. His response . Oh no, I never talked to the company or the owner, I just know they do irrigation so I gave my customers their number. Really? What did he expect this other company to do? The conversation shifted and I asked him what his plans were for the future. He stated he wanted to remain maintenance only. So I explained to him that he needs to find other companies in the area that offer the services he wont. Contact them, reach out to them and explain that he wants to lead people their way hardscaping, irrigation, lawn care, softscaping, lighting whatever. Explain that he wants to work with them in a manner that is either an agreement to swap work or a commission scenario. Instead of hating the other guy, work with him. Everyone gets a piece of the pie. By the way I am not suggesting you attempt to work with your direct competitor who works hard to take customers from you. I am referring to companies that will recognize the benefit of working together and sharing the spoils together.