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Don't think the customer liked the price I charged her.

Discussion in 'Landscape Architecture and Design' started by mhussey, Apr 2, 2008.

  1. mhussey

    mhussey LawnSite Senior Member
    Posts: 523

    Well as some of you know, I was involved in a pretty good sized install. It's small to some folks, but my largest so far. I had a bad feeling about this job some what but I was very eager to do it. The reason why I had a bad feeling is because she was wanting her husband to help me to save on cost. I didn't have a problem with that. They did a lot of stuff like tilling in amendments and some other things to keep away from a lot of cost. Anyways, I started to do a quote for the install, but she kept changing stuff along the way and there was no way I could give her a quote and be accurate and not cut my throat.

    Anyways after I cut the new bed to be installed she just told me to keep up with what she owes me. I said OK. So it came down to last Saturday and we were to do the install. Mind it was raining and it was 42 degrees by my truck thermometer, and then it dropped later on. So it took me and her husband and she helped some 7.5 hours to plant the 2 beds. By the time we went to get the mulch the 2 places I like to buy from where closed, so I couldn't get that done that day.

    After all that I sat down and got a price together. Heck I thought it was real cheap. She said to just email her the price, so I did. Well now she is wanting an itemized invoice of services I did. Ok, no big deal. I already made an invoice, but she just wanted a number at first. I'm thinking she didn't like what I had charged her. I still stayed firm on my invoice and I am not backing down. I just hope they pay.

    Sorry for the rambling, but this is the first time this has happened to me. All the other customers I have just says to do what I need to do and tell me how much I owe you. Do you think I may be looking into this different than what she intended? I really don't know how to take this.
  2. flhntr

    flhntr LawnSite Member
    Posts: 26

    alot of people think that if they help do stuff that you should just be paid a small hourly rate and some people are just cheap

    LIGHTNING LawnSite Member
    Posts: 19

    I'd not worry about it, yet. She may have simply wanted an itemized bill. No big deal so long as she don't balk when it comes time to pay it.
  4. kootoomootoo

    kootoomootoo LawnSite Platinum Member
    Posts: 4,369

    Make sure you give her an itemized invoice for the prorated insurance/workmans comp/opportunity cost/bad hair day fee/undercoating fee/PIA fee/traveling expenses/ depreciation/......
  5. Isobel

    Isobel LawnSite Senior Member
    Posts: 548

    I've had a few people ask if it would be less $$ if they helped. I usually tell them that it will be more money. Depending on the job of course, but usually when we have the clients there helping, then we can't work as efficiently as we could if we were by ourselves.

    I agree, sometimes people are just cheap.
  6. h400exinfl

    h400exinfl LawnSite Member
    from Florida
    Posts: 106

    I'll be the first to admit it ... I'm cheap....If they wanted it done cheap, they should of done it themselves ... .maybe pay a consulting fee.
  7. mhussey

    mhussey LawnSite Senior Member
    Posts: 523

    Thanks for the comments.

    I hope that your right Lightning. However, I was a little as to how she worded the email you is why I had a suspicion of her not liking the bill. You know I tried to emphasize to her that yes them helping me will help out on the price. Less man hours for a helper and I means more they can save.

    I sent my itemized invoice Tuesday, and didn't get an email from her yesterday so hopefully I have a check in the mail. Lets hope.
  8. Tom Tom

    Tom Tom LawnSite Bronze Member
    Posts: 1,278

    DON'T let the homeowner ever help you. And, if for some God forsaken reason you allow it, charge them by the hour. Better yet charge them time and a half.
  9. mhussey

    mhussey LawnSite Senior Member
    Posts: 523

    Yea, I am learning the hard way. I did charge by the hour. However, now I should have charged more for an hour. However, I did net a good little bit for that time. It was cold as hell, and raining during this install. They couldn't have a got a better DEAL from any large company in this area I know that for a fact. Oh well, it's done now and I am looking on this as a learning block. I am proud of the job, I need to get by there to snap some pics so I can post.
  10. ponyboy

    ponyboy LawnSite Bronze Member
    from ny
    Posts: 1,415

    never heard of a customer helping? next time get paid for desgin,material and delivering and let them do it? Whst would of happened if he got hurt??

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