1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community on the Franchising Forum.

    Dismiss Notice

Drop the PITA?

Discussion in 'Lawn Mowing' started by jpmako, Jun 6, 2005.

  1. jpmako

    jpmako LawnSite Senior Member
    Posts: 593

    I have this one client that I picked up this year. Guy is a major PITA!
    So far this year the services that we have performed are as follows.
    April 10th Spring Clean-up/ Dethatching
    April 15th Soil Test - Lime
    April 18th Aeration/ Overseeding
    April 28th 1st Cut

    Here is where the problems begin
    May 4th Cut
    May 11th Cut
    May 18th Cut
    May 25th Cut

    This guy has a fairly small back yard that is fenced in. There is usually one dog that I agreed to put in the house through the dog door (Why I don't know) Well May 11th there is another dog (Big German Sheppard) growling and showing teeth. Me no likey to say the least. So I skip the back figuring he gets the idea. Nope he calls on may 16th and says that he is very upset and has not looked at his contract yet but is sure that he signed up for weekly service, and is really pissed that I have not been there in 3 weeks.
    So I go over there on the next scheduled cutting day after the phone call June 1st and to my surprise the big puppy is there again. I approach the gate and am greeted with fangs. I am not gonna get bit for this guy's lawn.
    My brother is now watching and laughing as he is cutting and says want me to go in? Well of course not I say. so we skip it again. Everything else gets cut, trimmed and edged as usual. Well Thursday night I get a call, Guy is obviously not happy and says that he can't believe that I did'nt show up again. I am too busy for this BS what should I do? He has threatened cancelling service, should I wait for his letter or send him one?


    Jason
     
  2. Guthrie&Co

    Guthrie&Co LawnSite Senior Member
    from nc
    Posts: 784

    have you not told him the reason for not mowing the lawn? i would be irate as well if i havent heard anything back from you. how the hell is he going to know? tell him what the reason is and get hhim to put the dog up. is it really that hard to figure out?
     
  3. Pro-Scapes

    Pro-Scapes LawnSite Platinum Member
    Posts: 4,181

    Its a no brainer. Lock the dog up or no cut. If he can't handle that then you need to move on. I cut several yards with dogs but they are all friendly. I got it on contract that I'm not liable for pets or persons in yard. I ask everyone to leave area while I'm working. Just safer and faster.

    Something else to consider is the landmines(dog crap) in the yard as well. You either gonna clean it up or clean it off lol... Clean it up off the lawn or clean it off your mower if the customer don't clean it.
     
  4. txlawnking

    txlawnking LawnSite Bronze Member
    Posts: 1,905

    I see you mentioned contract.. You should have a piece in it clearly stating something along these lines:

    " If pets are not securly placed inside on the day of your service, your property will not be cut ".

    I sure don't want to be held liable for someones pet escaping, or setting myself up to be bitten, besides, I'm not a pet wrangler..

    Just reword your contract.. Either way though, NEVER assume that your customer knew why you did or didn't do something.. You needed to call the dude after the first miss and explain..
     
  5. Davis Lawn Mowing LLC

    Davis Lawn Mowing LLC LawnSite Senior Member
    Posts: 318

    It sounds to me that you have not talked to this guy. Christ, call him and tell him why his back yard has not been cut. I would be pissed off too. It appears to be your own fault for not informing him of this instead of just letting it go and hoping he gets the idea. I would have called that night after the big dog appears and told him I was there, cut the front, skipped the back because of the nasty big dog. Go back the following week and if the dog is still outside, he gets skipped for good. But you seem to have failed at this miserably. Blame yourself and hope he does not bad mouth your name around town.
     
  6. Tharrell

    Tharrell LawnSite Silver Member
    Posts: 2,964

    I was looking in your post for the phrase, "I called him".
    I didn't see it.
     
  7. jpmako

    jpmako LawnSite Senior Member
    Posts: 593

    Wow
    I did speak with him about the matter and he said that the "Big Dog"
    would not be a problem. He claimed that it was either going to be inside or at his sisters house... Well it was not. I told him that I agreed to put the little dog inside so that it would not escape. The "Big Dog" looked at me like lunch.
    I don't see how I failed and I should blame myself? I spoke with the guy and the situation has not been rectified. Is it my responsibility as a LCO to be a kennel operator too? I don't think so and besides he deviated from our agreement not me.
    It is one thing to call me up and politely question why the back did not get done! It is a completely different situation when after speaking with the guy about the "Big Dog" problem and he calls and leaves nasty messages saying that he has reached his wits end and threatening to cancel service.
    Maybe I am wrong for not attempting to open that gate and see if I can walk away with both arms. But I am not one for taking pissy phone calls when the guy knows damn well why it was skipped!


    Jason
     
  8. Davis Lawn Mowing LLC

    Davis Lawn Mowing LLC LawnSite Senior Member
    Posts: 318

    Your original post gives no idication you talked to the guy or explained anything to him. Just that he called and was mad. You did not say you told him about he big dog or anything. That is why just about everyone after that original post came to the conclusion you did not talk to the guy.
     
  9. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    get paid, in full, for each time you showed up, wether u cut the entire lawn or not. after u get paid, stop showing up. i refuse to deal with people who are so nuts that can't tell that the lawn has been mowed.
     
  10. The Dude

    The Dude LawnSite Member
    Posts: 221

    Why in the world has it gotten this far? Do you speak to the guy when he calls? Do you avoid his calls or do you let him walk all over you in the conversation?

    Quit your crying, Grow a set... and tell the guy to lock up his aggressive dog. How freaking hard is that?
     

Share This Page