Dumped An Account Today

Discussion in 'Lawn Mowing' started by whoopassonthebluegrass, Jun 3, 2008.

  1. whoopassonthebluegrass

    whoopassonthebluegrass LawnSite Platinum Member
    Posts: 4,214

    Finally threw in the towel on a crap account. I've been mowing it with a 21" as short as possible for the customer.

    After clogging the bag 4 times on the parking strip alone, I put the mower away, went to the door and politely (but firmly) said goodbye. Told her I'd help her find a replacement... Ugh.

    Less money + harder work + bagged clippings = sheisty account. Good riddance.

    I'm selling my 21". No more for me. If it can't be done with a 36", then I don't want it...
     
  2. STIHL GUY

    STIHL GUY LawnSite Fanatic
    from CT
    Posts: 5,225

    i was using a 21'' and just bought a 48'' and boy what a diffrence i dont plan on using the 21'' anytime soon again
     
  3. JNyz

    JNyz LawnSite Bronze Member
    Posts: 1,086

    Turned down an account last night that needed a 21. No one needs accounts like that when you carry a 48 or ztr.
     
  4. dcgreenspro

    dcgreenspro LawnSite Senior Member
    from PA
    Posts: 688

    I am actually going the other way, I have a belt metro 48 that sits on the trailer and I'd actually like to get some more 21 in. or 36 in. accounts. I would also use eithier mower for detail work and making smaller stripes. I just wish I could put a side access on my truck, then I'd be set.
     
  5. JNyz

    JNyz LawnSite Bronze Member
    Posts: 1,086

    If you can get the high dollars for it, do it.
     
  6. dcgreenspro

    dcgreenspro LawnSite Senior Member
    from PA
    Posts: 688

    yeah, the people pay the min (35.00) and I am in and out in 15-20 minutes with the piece of s%^& 21.in that I have now.
     
  7. whoopassonthebluegrass

    whoopassonthebluegrass LawnSite Platinum Member
    Posts: 4,214

    For me, at least, it's more than the money. It's bagging 100% of the time. It's the fact that I have to cut 20 lawns a day as a solo operator, and that's one more thing needlessly sapping my energy. It's the fact that I could cut the lawn in half the time and a quarter of the effort if I could use my T-bar. It's the fact that I have a $1,300 21" mower (that performs terribly) that only does $70 of work per week...
     
  8. dcgreenspro

    dcgreenspro LawnSite Senior Member
    from PA
    Posts: 688

    understood. Being solo as well, I see your point.
     
  9. whoopassonthebluegrass

    whoopassonthebluegrass LawnSite Platinum Member
    Posts: 4,214

    That's a great rate. Especially since the 21" is FAR more fuel efficient. For me, I have 3 21" lawns:

    #1 = $27 in 25 minutes
    #2 = $25 in 22 minutes
    #3 = $17.50 in 8 minutes (don't ask)

    Not worth it. PLUS they each demand a short, short cut...

    I take more grass off these than 20 of my big mower lawns...
     
  10. DA Quality Lawn & YS

    DA Quality Lawn & YS LawnSite Fanatic
    Posts: 8,916

    One thing I've learned is I CONTROL the height of cut, not the customer. Many of these 'towners' (as I call them) want their lawn cut like their neighbors, an inch and a half tall. When I come in with a 3" cut, they probably think I don't know what I am doing, but in fact their neighbors are the clueless ones. Have to explain this to many customers. I will go to a 2 1/2 inch cut for those that want it shorter, but if they want it 'sheep sheared' I will decline the business and move on.

    I can see why you got rid of the biz, bagging at a sheep-shear short cut like that....
     

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