Ending service letter?

Discussion in 'Business Operations' started by Turf Technologies, Mar 17, 2004.

  1. Turf Technologies

    Turf Technologies LawnSite Senior Member
    from Florida
    Posts: 590

    Anyone have a rough draft for a ending service letter? Im not sure how to word one.
     
  2. lawnman_scott

    lawnman_scott LawnSite Fanatic
    Posts: 7,547

    Why cant it be done py phone or in person? If its because they are a bad client, they will know the letter is a pack of lies anyway.
     
  3. monkey9197

    monkey9197 LawnSite Member
    from NY
    Posts: 77

    a friend told me someone he knew in the biz just called and said someone stole his trailer so he is done with mowing.
     
  4. bruces

    bruces LawnSite Senior Member
    Posts: 648

    Keep it simple - just say that you can no longer provide service.

    Thanks for your prior business. Give them some names if you want to refer them to someone else.

    You don't really owe them any reasons or anything.

    Short and sweet does it.
     
  5. Tbarchaser

    Tbarchaser LawnSite Senior Member
    from Florida
    Posts: 449

    Dear Sir or Madam,
    Unfortunately we will no longer be able to service your property
    due to one or all of the following reasons:
    ___Excessive complaining
    ___Dog crap
    ___Lack of payment
    ___Children's toys in lawn
    ___Lack of irrigation
    ___Excessive watering
    ___Lack of fertilizer
    ___Excess of fertilizer
    This action is effective immediately and is intended to sever all ties permanently. In the event that you learn to pay your bills, pick up after your children and pets, learn to listen to a professional in regards to watering/fertilizer we may resume service with a 20% annual increase, and 4 months payment, 2 credit cards on file and a $500 deposit.
    Thank You,
    Joe Blow
    Burned again lawn-care
     
  6. Team Gopher

    Team Gopher LawnSite Platinum Member
    from -
    Posts: 4,041

    Hi Turf Technologies,

    Another option that is discussed at times here is quoting the customer a higher price than you think they will pay. If they agree to it then great, if not then they will be choosing to not renew your services and the situation is taken care of.
     
  7. broken leg

    broken leg LawnSite Senior Member
    Posts: 285

    Tbarchaser best laugh I have had in a long time I even had to print it out Thank You BrokenLeg.
     

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