In 11 straight years of doing this full time, I have never lost so many customers or gained as many in the same year. So far the score is 36 gained to 17 lost (and yes, it changes DAILY). Now here comes the reak kick in the shorts... Out of the 17 I have lost, 14 have either dragged the old Murray/Crapsman out of the garage to start mowing again themselves or went out and purchased a new lawn tractor. WTF. Now remember, some of these people have been with me 5 to 10 years. I don't get it! Never a complaint about workmanship, reliability, what-have-you. Don't get me wrong, I am still ahead of the game. How, I really don't know at this point anymore and don't know what people are thinking too. Anyone else having a crazy turnover in accounts this year???