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Discussion in 'Business Operations' started by ozd12005, Mar 30, 2006.

  1. ozd12005

    ozd12005 LawnSite Senior Member
    Posts: 342

    what is your guys take on getting a call asking for a free estimate for weekly lawn maintenance or a landscaping job and the customer just says put it in the mailbox and I'll get back to you (yes I know its illegal)

    The estimate is free for them and cost me money and time in many ways IMO why should I waste my time and money when they can't take the time for a simple face to face 5-10 min chat.
  2. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Posts: 4,900

    I won't waste my time with shoppers. If they can't take a few min. then neither can I.
  3. firefightergw

    firefightergw LawnSite Gold Member
    from Texas
    Posts: 3,340

    I agree completely. I've gotten a couple of calls this week from my flyer distribution asking me to do just that. At the very least, I will not leave it for them but will call. I think some of these people already have a company doing their lawn and want to use you as a farting post to negotiate with their current provider. At least if I can give it to them over the phone, I can SELL. Can't do that by leaving a piece of paper with a number on it.
  4. ozd12005

    ozd12005 LawnSite Senior Member
    Posts: 342

    yeppers, how can a piece of paper sell itself is my thinking, Glad I'm not alone in thinking they are a time waster
  5. scagwildcat

    scagwildcat LawnSite Senior Member
    from nw. ct.
    Posts: 507

    i tell, all the people that call me , that i need to talk with them in person, so they can show me what they want done and their prop, lines, to ensure a proper estimate. and if they say, cant you just look at it? no i cant. like was said above. price shoppers, if they cant take the time, I'm not going to waist mine!!! i had a call, we spoke for about 10min in that time , she said free estimate 30 times, my response, are you really interested in my services, or do you already have some one? then the truth comes out!!!
  6. Splicer

    Splicer LawnSite Senior Member
    Posts: 992

    Now see in my situation I would ask for the callers # (home, cell or work), go do the estimate leaving a price in her door, and calling back that night. I need all the opportunities I can get right now and I sure won't close the door on that opportunity. I mean who knows? Maybe they are shopping around. Maybe they will like your price/features and hire you?
  7. 4x4Jim

    4x4Jim LawnSite Member
    Posts: 56

    Well, if you want the work you will do it. I have had people ask me to do this, and I have gotten the jobs. If you don't want to deal with that, you shouldn't be in this business.
  8. Jpocket

    Jpocket LawnSite Silver Member
    Posts: 2,278

    Thats the way we do things around here. Put you price on the form and stick it in the door and off you go.
  9. grass-scapes

    grass-scapes LawnSite Bronze Member
    Posts: 1,552

    As of now, I do not leave a price on their door or anywhere else for that matter. I tell them when I speak to them on the phone that I will call them back after I view and measure the property. I ask them on the initial phone call about gates, dogs, and any special things I should know before I visit. I am polite and explain how I do my estimates and most customers are good with that. When I call them back, I tell them what I saw, what my recommendations are and my price for what they originally asked for ( I have a form from which I ask questions). If the price is high, or they want to change something, I can do it on the fly and attempt to make my sale right then, instead of them having a set price on a piece of paper. I found it works better for me right now.
  10. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Posts: 4,900

    Dam 2 yrs in the biz and knows all about dealing with people and can even tell which ones should or should not be in the business :nono:

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