Hey guys, just trying to polish up a little on my people skills and would like to hear your opinions on the do's and don't's in dealing with customers. Not just as LCOs, but as business people. I know a lot of you were businessmen, or professionals in fields prior to joining the green industry: do you utilize the people skills you acquired or do you find this type of work to require a different demeanor altogether? I guess what I'd like to know are your opinions on things like: - What is ok to say? - What would be the "kiss of death", the ultimate "NoNo"(referring to business conversations)? - How far can you go without breaking a "rule" when trying to find out things: for example - how much a customer paid their previous LCO (or would it be considered "rude" or "prying" to ask this type of thing, and if so, how would you phrase it so as to not sound like you are prying, etc.) - What are the "rules"??? We all know basically what is socially acceptable (don't walk up and belch in a customer's face, or scratch yourself in public, etc.). That's not what I'm talking about. My intent is to target the things that your mother didn't teach you; things you learn from working with customers, the business world (LCO business especially), etc. that we may not be aware of, may have lost touch with over the years, or which have become a new model of professional conduct.