I recently let go a couple dozen high-end residential properties. They were all in a single neighborhood or estate homes. I had underpriced a few, but the main reason I let them go was there just wasn't time on my schedule and they demanded too much personal attention to turn over to a foreman/crew chief. Anyway, they got three-weeks notice and the majority either sent in their final payment (they all pay monthly - 42 services per year - invoiced same amount each month) without comment or included a nice note of regret. However, one guy wanted an 'exit interview' prior to our last visit...which I agreed to. He complained about a soggy area (valve leak?) in one corner of his lawn, he wanted his winter annuals put in before we left, he wanted his annual rye put down before we left etc...I couldn't seem to make him understand irrigation repairs had always been billed seperately unless we caused the damage (did not in this case), or that the annuals and winter rye normally were installed in November and he would recieve up to five months of future enjoyement from them...long after we'd left. We left it nicely enough...but he called on the 1st of November to inform me 'there are still a few items left on our list'...two days later a nasty note and a bill for nearly $1400.00 - which is the amount he claims he's owed for the irrigation repair, the annuals, the winter rye and a couple of plants he suddenly wants me to warranty in a bed he cut irrigation to for weeks at a time during the summer! I have a written agreement with him and the balance due (to me) is just under $300.00, which I'll probably end up writing off. He's obviously trying to get out of paying, or really believes the world owes him everything his heart desires. Anyone else ever have someone try something like this?