Alright, I have this customer calling me 2-3 times a week. Its a lady in her late 40's. My first impression was that this would be a picky customer. She acts picky but has no problems with my work. She'll call 1 or 2 days before I cut and talk it up for at least 15 minutes about what parts of the yard are growing and need trimming and whatnot. I explain to her every time that trimming and edging is included in every cut, and there will be no problem. She calls again the day after I cut, saying it looks great and she's happy with it, etc. Then she goes on about the kids next door and about their dog and the kids might throw a toy over the fence and blah blah blah. Just got a call again yesterday from her for a fert app, she wants me to do it, then she wants me to tell her when it should be applied, I say it should've been done a while ago, then she decides she wants to go to kmarts and buy a bag and do it herself, then she changes her mind again on the phone and wants me to do the app. I can't figure out if she just needs a friend or what... she's always at work when I do her yard. I was wondering if you guys ever had a customer call and talk to you all the time like this. Do you drop them or live with it? She's a friendly lady, even pre-pays for her cuts. Maybe if I let her leave a message and then call her back collect she'll get the point?