Exmark 48" turf tracer S-Series cutting height

Discussion in 'Mechanic and Repair' started by IRRITECH, Feb 26, 2013.

  1. IRRITECH

    IRRITECH LawnSite Senior Member
    Posts: 931

    Brand new turf tracer cuts 1/2" high. The blade tip at 12:00 is 1/2" higher than the set height. Took it back to the dealer and after having it for a week said that the 1/2" difference is within exmark's tolerance. Called exmark tech support and after taking several measurements, they don't know either. Tires are right, back supports are all the way up, rake is 1/8" ( which exmark says is correct). Anyone had this problem?
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  2. IRRITECH

    IRRITECH LawnSite Senior Member
    Posts: 931

    So either no one has ever had this problem or no one has ever bothered to actually check the actual cutting height.
     
  3. IRRITECH

    IRRITECH LawnSite Senior Member
    Posts: 931

    Update. After sending Exmark a rather nasty email, the dealer called and told us to bring the mower back in and they would see what they could do. After setting the machine up to there specs, the height difference was 3/4" of an inch. Solution..... they cut 3/4" off the front casters. Yes, they cut 3/4" off the caster pivots and the caster yoke. Now, the entire caster pivot is only 4" to begin with so removing 3/4" is approx 20%. What in the world is that ???? The one part of the machine that arguably takes the most abuse has just had 20% of it's structure removed. Oh, well, back to Exmark.
     
  4. whiffyspark

    whiffyspark LawnSite Fanatic
    Posts: 6,101

    I'm willing to bet most people don't care. We set cut height by the blade measurement. With a 1/2" difference front and back of blade tips.

    It's a known fact the "cut height" is never right
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  5. IRRITECH

    IRRITECH LawnSite Senior Member
    Posts: 931

    For the small guys with one or 2 mowers and 1 crew, it may not be a problem. With multiple crews and mowers , and cutting mainly Bermuda and Zoysia, the height of cut HAS to be within 1/8".
     
  6. whiffyspark

    whiffyspark LawnSite Fanatic
    Posts: 6,101

    Like I said we go by the height of the blades them selves.
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  7. IRRITECH

    IRRITECH LawnSite Senior Member
    Posts: 931

    read the first post. The BLADE HEIGHT IS 3/4" OFF. Now what do you do??
     
  8. LandFakers

    LandFakers LawnSite Fanatic
    from CT
    Posts: 6,229

    They cut up your brand new mower?!?!?! Id demand another mower or atleast new yokes. Thats the most rediculous solution ive ever heard
     
  9. IRRITECH

    IRRITECH LawnSite Senior Member
    Posts: 931

    Update: They agreed to replace the front frame and deck on the mower. Took it in on Thursday afternoon and the Exmark tech looked at me with a straight face and said " when we replace this you are going to be right back where you were." My response " Measure every deck in here and find me one that works, otherwise we won't take it". So much for customer service. Went back Friday to pick it up, surprise , surprise, we got a brand new 2013 mower.

    On a side note, we purchased this mower brand new in Feb. From the look of the new mower, we bought a 2012 model. Not that big of a deal, but still annoying. Still have the plastic idler pulley. I would venture to guess that if Toro comes out with a floating deck hydro walkbehind, this will be our last Exmark purchase. I can understand cost saving, but when your quality goes to hell and you are charging more, that's a bad combination for the end user.
     
  10. greystone mechanic

    greystone mechanic LawnSite Member
    Posts: 18

    Exmark IS Toro now. Still unusual for bad customer service. Sounds like the dealer sucks. In my dealer days we didn"t stop until there was a solution.
     

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