To those of you who replied or read the post (My Exmark is Killing Me) I am the dealer in question. I am not here to make excuses, rather to set the story straight. (Chris Ke) brings the mower in on Thursday, July 1. The clutch is out and the machine is under warranty. Clutch is not in stock, tell customer it will be here tommorrow. Order clutch from Distributer they say it is in stock. Friday July 2, Clutch does not come in on UPS. Call distributor and they say they did not have one when they went to pull my order they will have to order it from Exmark. Customer calls to check on status of mower and we tell him its not ready, so he ask for a loaner and we give him a Scag 23hp/52" to use. July 3, is a Saturday, no parts are shipping. July 4, July 5, we are closed, distributor is closed, Exmark is closed. July 6, part gets ordered from exmark. July 7, part is recieved at distributor, July 8 part is shipped to me, July 9 part is recieved at 3:00pm on UPS and is installed and ready at 3:30pm. The whole time the customer has full use of the loaner mower with no charge. We sell scag, exmark, shindaiwa, little wonder, and billy goat. We have been in business for over sixty years. We are currently the #1 selling John Deere Z-trak dealer in the World. We did not get this way from having poor customer service. Thank you for reading this post.